JJ's (Sept '06) Tips in this issue:

1. Self Worth-Your Silent Success Factor
2. Favorite Quotes
3. Tele-Coaching & Tele-Mentoring

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


How do you get employees and clients who seem lazy or unmotivated to step up to the plate and increase their productivity?


Helping people increase their self-worth can increase productivity to benefit everyone around them. Self worth is the way we feel and think about ourselves, and it's also called the silent success factor.

Our feelings of self worth or self esteem affects every aspect of our lives. The dictionary says esteem (in this case) means high regard, and worth means personal value, quality or merit.

If we have high feelings of self worth we believe that our efforts will make a difference and that produces more confidence in ourselves. It's deep seated in our personalities and it strongly influences attitudes, behaviors and personal values that determine success or failure.

When your employees and clients have feelings of low self worth, they will have no energy to participate in thinking, acting and doing.

Every day we renew our feeling of self worth as it is constantly fluctuating and being reestablished.

The events surrounding our lives constantly influence our self esteem or worth.

Recent research shows that everyone experiences these ups and downs, even the most successful. Our self worth is developed by the positive and negative events that occur in our work and family lives.

Those who have had high self worth can suddenly feel low self esteem when they are part of a layoff, bankruptcy, firing, divorce or even a simple reprimand from someone else.

Chemical imbalances, biological conditions and physiological factors can cause depression and low self worth too.

Assuming that your employee's low self worth is a mental or emotional condition, helping them find small successes to build their self worth is your first step. 

They may come to work feeling like a 2 on a scale of 1 to 10, with 10 being the best. Because you encouraged them and had faith in their ability to contribute, they go home feeling like an 8 or 9. You are helping them grow their self worth and be more valuable in their workplace.

Any feeling of rejection automatically gives a feeling of low self worth.  When things don't go your way, practice looking at all the things that have  been your successes in the past. Look at what you still have to take with you down another path. What we think we want and need are not always what are best for us in the long run. Learn the lessons behind each adversity, failure or disappointment and you'll build your self worth again. When situations go against you, look for ways to overcome them, not give in to depression and low self worth. Visualize becoming stronger than ever.

There are a number of things you can do to increase your self worth (self

1. Forgive yourself for past failures, mistakes and disappointments. Forgiveness releases the strong feelings of hate and bitterness that are like poisons inside you. Correct what you can and move on!

2. Learn what you need from others and how you react to situations. Strive to consistently find ways to meet your needs and your self worth will go up!

3. Respect yourself! Stop behaviors that make you feel ashamed, guilty or unworthy. Eliminate negative relationships with those who mistreat you.

4. Seek out and build on your strengths that you have not used. Knowing that you have these strengths and can do well with them is a great confidence and self worth builder.

Leadership and success consultant, Brian Tracy, said in his article, Power of Charm-How to Win Anyone Over, in the September 2006 Bottom Line Publication, "People are drawn to a person who boosts their self-esteem. They are inclined to help him/her and predisposed to believe what he has to say--even if they don't completely understand why."

He also said people "have an unquenchable need to be reassured that they are worthy of praise," and "they will repeat whatever behavior earned them your praise."

Freely give a "thank you" for every reason you can as it boosts others' faith in their own importance and competence. Yes, thanking employees for doing their job works too. As Brian said, "The higher our self-esteem climbs, the more comfortable we are around others and the more charming we become." 

The higher our self esteem, the more influential we are in building our employees' feelings of self worth. Then we can accomplish even more than was expected with each other and our customers too.

Look for opportunities to build the self worth of all those around you!


"Find something to admire. Your compliments need not be about big things--sometimes we score more points by noticing the little things that everyone else tend to overlook."
- Brian Tracy

"Dare to go forward. Courage is the mark of greatness in leadership."
- Brian Tracy

"A man of courage flees forward in the midst of new things."
- Jacques Maritain


TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now! 

800 500-9656
408 445-1590

DO YOU WANT TO IMPROVE in an area? Sales or Service?

* Dealing with irate internal or external customers?
* Motivation and growth of your people?
* Leading and Coaching your staff?


Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)



JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
408 445-1590 or 
800 500-9656

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our
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JJ Lauderbaugh, CMC, Lauderbaugh & Associates, Inc., 2006. Reprinted with permission 
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