JJ Lauderbaugh, CMC, is an International speaker, trainer and certified consultant to
management from San Jose, California. The programs and seminars offered by her
organization focus on the management of customer relations which include empowerment,
coaching, teamwork, telecommunication for inbound and outbound call centers,
telemarketing, cross-selling and up-selling, verbal and non-verbal communication, front
line customer care, corporate image and projecting professionalism through the service
She evaluates the environment of groups by conducting one-on-one confidential
interviews, monitoring their call center and benchmarking them against the best across the
country. A verbal debriefing of her findings is given to management and she customizes her
programs with the information gleaned from the evaluation. She also does manager and
She brings to her high impact, high energy keynotes, seminars and
consulting more than 25 years of experience. She has counseled thousands of professionals
on how to be and look competent, inspire confidence in their employees and overcome
Audiences consistently rate her excellent and "best speaker" because of her
warm, intelligent style that combines personal experience with proven techniques. She has
been the top rated speaker at many conferences.
She was the founder and owner of a personal development school in San Jose, California.
She has also served as advertising consultant, sales manager, customer service director
and director of operations for several firms.
Her strong service background combined with sales and soft skill development makes her
different from others in the way she uses the service mindset to educate, motivate and
inspire bottom line results.
JJ Lauderbaugh is in the Directory of Personal Image Consultants and is an active
member of the National Speakers Association as well as the National Bureau of Certified
Consultants. She is the author of:
in a Telemarketing Environment
The Key to Corporate Survival"