|JJ's (Oct '06) Tips in this issue:
1. 99 1/2 Ways to Fix Your Life, Labor and Love
2. Favorite Quotes
3. Tele-Coaching & Tele-Mentoring
Use the following tips as training tools.
Present this situation to your group and brainstorm solutions together, or
submit your own situation question to be answered in an upcoming newsletter.
There isn't a day that someone doesn't say that they are trying to fix something having to do with their life, their labor or their love. How do we
fix those situations?
One of my mentors in the National Speakers Association for the last 22 years
gave me his new book at our July convention in Orlando.
99 1/2 Ways to Fix Your Life, Labor and Love by Mike McKinley, CSP, CPAE.
As a professional speaker, Mike offers hard-hitting content delivered in a
fun way entertaining as he teaches. Companies across the nation from construction to healthcare, high technology firms to the auto industry have
relied on Mike to transform today's challenges into tomorrow's businesses.
I've been smiling and chuckling as I read his Life, Labor and Love book on
planes and waiting in offices for appointments. A number of times I've
nudged my husband sitting beside me and shared one of "Mike's Memos" or humorous pictures of signs in the book. Mike collects these pictures to use
in his presentations to make visual points with humor for his corporate and
The book is an easy, fast read with each small chapter presenting a problem
to be fixed, followed with what the fix is, and completed with "Mike's" Memo
at the end to reinforce the fix. With Mike's permission, here are a few of
LIFE PROBLEM: "I'm not a good listener."
After some very practical suggestions on how to fix it (all of which have
appeared in my up selling articles), Mike ended the chapter with:
"God gave us two ears and one mouth for a reason. It's to make it easier
for us to have open ears twice as often as we have an open mouth!"
JJ's Tip: You must learn to consistently listen well and ask open-ended questions so more information is forthcoming to be successful in sales or
LIFE PROBLEM: "I don't handle change well."
Mike helps you figure out how to build a fire under yourself and fix the
problem by looking at your pattern and what you can do about it.
His sign picture was a quote from Rayburn Jack. "Changes will occur when the
pain of change is LESS than the pain of remaining the same."
"Could you have a better reaction to the inevitable changes that are going
to affect your life?"
JJ's Tip: Change always causes some fear of the unknown because there are
never guarantees of the outcome. Surrender to the change rather than resist
it so the discomfort stage is shortened. Embrace it and quickly create a new
comfort zone for yourself.
LABOR PROBLEM: "I'm afraid I'll make a mistake at work."
"We all have a closet full of things we hope no one will ever find out about, If you were to clean out those shelves you'd find all those boxes of
mistakes are actually valuable experiences, just stored incorrectly."
JJ's Tip: If you're not failing sometimes, you're not taking a risk, and the
greatest risk is never to take a risk. Push fear aside, try something new,
make improvement suggestions and enjoy the journey.
LABOR PROBLEM: "I'm developing a "that's good enough"
attitude at work."
"If you do not personally keep your standards high, others will lower them
JJ's Tip: So true! Also if you're not working on your OWN goals, you're working on someone else's! Keep your standards high and make the
company and department goals your own. Ask, if you don't know what they are! You MUST
KNOW and commit to them. Otherwise, find a job where you can.
LABOR PROBLEM: "They don't tell me anything around here."
"There's a stereotype that when men get lost, they'll never stop and ask for
directions. If you need help finding your way at work, your best bet is to
start asking questions."
LOVE PROBLEM: "There's no physical attraction between us anymore."
"We spend so much of our time apart that sometimes we need an excuse to get
in sync again. I think dancing is a great excuse for getting physically close."
JJ's Tip: Dancing is one way to enhance your relationship and increase your
people skills, teamwork and managerial skills too. Sometimes you lead, sometime you follow, and many times you learn as you go. One of our favorite
country songs tell us that LIFE IS A DANCE. We're all a "dance or work in progress" when it comes to relationships and people skills.
My husband, Scott, and I met dancing eight years ago and we make sure we dance one to three times a week. We dance with each other for a few dances
and then do our "back to back" dancing. This means we dance with other people too so we'll continue to hone our dance and
interpersonal skills. It's great exercise and a lot of fun learning and performing new dances
Technical people can learn better people skills for work and play by taking
dance lessons. The activity creates balance for those who are "loners", giving them physical activity, a reason to communicate verbally and a
chance to meet the opposite sex or just learn their "market value."
Many of the subjects in Mike's book are also subjects of my newsletter as you will observe in the archives on my web site. Mike has a special way of
giving practical advice that we should all read again and again to keep growing in these three important areas, life, labor and love.
To order copies of Life, Labor and Love call 1-800-225-4769.
Alive! Alive! Associates
424 Galloway Street, P.O. Box 163
Eau Claire, WI 54702-0163
JJ's FAVORITE QUOTES: (Along with a number of Mike's)
The Master in the art of living makes little distinction between his work and his play, his labor and his leisure, his mind and his body, his
education and his recreation, his love and his religion. He hardly knows which is which.
He simply pursues his vision of excellence in whatever he does, leaving others to decide whether he is working or playing. To him he
is always doing both.
- Zen Buddhist Text
Tele-COACHING & Tele-MENTORING
TRY our one-on-one Tele-Mentoring (phone coaching service) that is available
to business owners, executives, managers, supervisors and staff members.
Call for your FREE CONSULTATION now!
DO YOU WANT TO IMPROVE in an area? Sales or Service?
* Dealing with irate internal or external customers?
* Motivation and growth of your people?
* Leading and Coaching your staff?
EVALUATION OF YOUR ENVIRONMENT:
Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you
often don't know you need it, until after you've had it.)
JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
408-445-1590 or 800-500-9656
JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers
who want to improve human performance.
She's an international speaker, trainer, facilitator and certified management
consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound
For training resources, free articles, tips and streaming video, go to our
web site at
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