JJ's (Mar '07) Tips in this issue:

1. Reader Response to Feb's "Unbelievable Customer Service?"
2. The Art of Becoming a Leader
3. Favorite Quotes
4. Tele-Coaching & Tele-Mentoring

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


A school-teacher reader, Toby Weiss, wrote this in response to my February newsletter on Unbelievable Customer Service. (The manager of the local Acura Service Department was interviewed for the article.)

"I agree with this fellow, that in order to get the best, you must give the best. Look at how well his people are with customers. It will come back to them in sales. Good job in your interviewing him on his successes. I believe in doing this same thing with my children at school. I role model honesty, good work ethics, perseverance, and doing high quality work. What they reap is compliments, being able to read, do math, spell, and speak correctly. We all support each other in our room. No one hurts another with negative comments. When this happens, we address it, and go on. 

We all love positives! I also have a group of women that I meet after our palates class on Saturdays. We chat about everyday things and world situations. We support each other in daily challenges. It's amazing how wonderful this support feels, and how much we all give each other. It's those special touches we give and get that make us so much better  people."

(See the February Newsletter on this link or by clicking on Archives at the bottom of this page at):



Another reader wrote: " How can I gain the traits and characteristics that the manager possessed in your Unbelievable Customer Service newsletter  last month? How do people get to be outstanding directors, managers, supervisors and peak performers? Are they born with a natural ability or are they taught? 


Many are natural leaders by nature, but even they need to be educated in many ways to become extraordinary leaders.

They learn from childhood up how to relate to others (soft skills), and how to elevate their performance (job skills) through mentors and further education. 

A mentor is a person who thinks you have potential and is willing to help you grow to become a leader, or whatever you are striving to accomplish. You can't ask a person to become your mentor, instead you must earn the interest of a mentor by displaying your potential for growth.

I am convinced that I would not have become the professional speaker, trainer, author and certified management consultant that I am today if I had not had five very influential mentors in my life and career.

Also, my joining the National Speaker's Association twenty three years ago was the best decision of my career! It put me in contact with the people who could teach and guide me to make my dream of becoming a professional speaker a reality. 

Decide who you would like to become and what traits you need to develop to get there. You will attract mentors on your journey if you start with a positive attitude and a willingness to improve on who you are. Read, watch other professionals you admire, ask for advice, go to seminars and seek more education. Become a lifetime learner. It's a journey.

It all starts in the mind, so read what Jim Rohn wrote in his newsletter about Personal Development and the Art of Becoming: 

"Vitamins for the Mind by Jim Rohn"

"To attract attractive people, you must be attractive. To attract powerful people, you must be powerful. To attract committed people, you must be committed. Instead of going to work on them, you go to work on yourself. If you become, you can attract.

We can have more than we've got because we can become more than we are.

The big challenge is to become all that you have the possibility of becoming. You cannot believe what it does to the human spirit to maximize your human potential and stretch yourself to the limit.

Pity the man who inherits a million dollars and who isn't a millionaire. Here's what would be pitiful: If your income grew and you didn't.

The most important question to ask on the job is not "What am I getting?" The most important question to ask on the job is "What am I becoming?"

It is hard to keep that which has not been obtained through personal development.

After you become a millionaire, you can give all of your money away because what's important is not the million dollars; what's important is the person you have become in the process of becoming a millionaire.

Income seldom exceeds personal development. 

What you become directly influences what you get."

(Reproduced with permission from the Jim Rohn Weekly E-zine.)


"What's important in leadership is refining your skills. All great leaders keep working on themselves until they become effective."
-- Jim Rohn

"The secret of success in life is for a man to be ready for his opportunity when it comes."
-- Benjamin Disraeli

"Even the woodpecker owes his success to the fact that he uses his head and keeps pecking away, until he finishes the job he starts."
-- Coleman Cox


DO YOU WANT TO IMPROVE in an area? Sales or Service?
* Dealing with irate internal or external customers?
* Motivation and growth of your people?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now! 

800 500-9656
408 445-1590


Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)



JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124.

408 445-1590 or 800 500-9656, 

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:


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JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2007. Reprinted with permission from JJ's Tips, a monthly internet newsletter. For your own personal subscription:

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