|JJ's (Aug '07) Tips in this issue:
1. Stressed Out? Treat Your Job Like a Backpack (Special Invitation to Call Center/Help
2. Favorite Quotes
3. Tele-Coaching & Tele-Mentoring
Use the following tips as training tools.
Present this situation to your group and brainstorm solutions together, or submit your own
situation question to be answered in an upcoming newsletter.
A client who is learning how to be a better manager through my tele-coaching and
mentoring program asked how she could get people in her personal life to see her as less
intense and stressed all the time.
It is no surprise that she is seen this way. She is a Field Manager of a large firm that
has recently been bought out by a much larger and demanding company. Her friends and
family have described her as intense, serious and stressed out all the time.
Ironically, this coaching session question was asked during the time I have been preparing
for a program called, De-stressing Your Help Desk for Greater Productivity. As a frequent
presenter at call center and help desk conferences, I speak on a number of subjects
related to leadership and customer service management.
I would like to invite you to attend this Service Desk and Contact Center conference
where I will be speaking. The first 2 people who contact me to attend it will receive
half-off on their registration.
NEW EVENT NAME
The Signature Customer Service and Support Professionals Conference (CSSPC) a.k.a. The 9th
Annual Conference for Help Desk Professionals
Pointe South Mountain Resort, Phoenix, AZ
EXPANDED FOCUS / FRESH MATERIAL / SAME HIGH QUALITY!
Learn success factors for contact centers and service desks from industry experts and
advanced service and support professionals. There are educational programs, in-depth
discussions, workshops, and intimate networking discussions! Join me at the event that
keeps on delivering even after it's over. If your company would also like to to be a
vendor at the conference, please contact me soon.
When work becomes a major stressor in your workplace, your personal life suffers too. You
become like a tightly wound spring, much like the one-piece garage door that is operated
with a spring on each side. After too much tension of being opened over and over, it
eventually breaks and has to be repaired or replaced. The same thing happens to humans
when they get over stressed and they have to see doctors to be repaired or even be
replaced on the job if the stress begins to be debilitating because of stress-related
Then if you add a few personal stresses, such as moving, being a single parent, coping
with illness in the family, aging parents, childcare, dating or any other stresses that
are part of living, you can have an intense, serious, stressed-out person all the time.
The stresses are not going to go away over night as much as you wish they would, but there
are solutions to help you relax and enjoy life more. It is hard to relax when you feel you
have the weight of the world on
your shoulders, so treat it like a backpack.
This reminds me that it's almost back to school time for children, and for parents that
means buying them new clothes and "the backpack." When school starts they will
stuff the backpack full of books, papers and personal items. It is their
"baggage" they carry around, so to speak. Did you ever watch grammar school
children come through the door of their homes after school and see what they did with
their backpacks? In seconds they take them off, toss them in the corner and they are
replaced with smiles in
anticipation of playing with their friends or grabbing a quick snack to recharge
When you come through the door after work, what do you do? You're probably tense, stressed
from the traffic and serious about what you need to do at work that didn't get done. This
is the point where you treat your job like a Backpack! Take it off! leave it in the corner
of the room and put a smile on your face in anticipation of some recharging time with your
support group, your family. Spouses, significant others, children and friends deserve this
time with you to be as stress-free as possible. In fact, they need it as much as you do!
When you take your job backpack off at the door and start the relaxation immediately, it's
like taking a mini vacation. Yes, thoughts of work will pop into your head so keep a
notepad and pen in your most occupied rooms. Then you can jot down your thoughts and put
the notes in your backpack to be
ready for work in the morning. Release the thoughts and go back to building a healthy home
life that will recharge you.
The recharging comes from the change of scenery, enjoying your family and participating in
activities that make you burn calories for weight control and health and give you a humor
workout (laughter) for overall relaxation.
It takes discipline to make it happen, so talk to yourself about how you are going to be
different when you take off your backpack. It is an attitude shift and a spaced-repetition
learning process that pays off with multiple benefits. Making the effort every day will
create the new habit, but it will take time. In fact, it takes approximately 21 day to
change a habit, which then gives you the right to continue the new behavior. With
perseverance, you can count on it taking as long as a few months to even a year and a half
before it is what you do without thinking about it.
The bonus that comes with taking the job "backpack" off after work is that you
will be refreshed and more creative to deal with the workplace stresses the next day. Try
it! It works! It could make a huge difference in your health, relationships and your work
to become even more productive and
valuable to your company.
JJ's FAVORITE QUOTES:
"Observe the postage stamp: its usefulness depends upon its ability to stick to one
thing until it gets there."
- Zig Ziglar
"You were born to win, but to be a winner you must plan to win, prepare to win, and
expect to win."
- Zig Ziglar
"Changes will occur when the pain of change is LESS than the pain of remaining the
- Jack Rayburn
Tele-COACHING & Tele-MENTORING
DO YOU WANT TO IMPROVE in an area? Service? Sales?
* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?
TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business
owners, executives, managers, supervisors and staff members.
Call for your FREE CONSULTATION now! 800 500-9656 or 408 445-1590
EVALUATION OF YOUR ENVIRONMENT:
Have you had an Evaluation of Your Environment lately so you could receive suggestions
on improving it? (It's like the doctor's check up, you often don't know you need it, until
after you've had it.)
JJ Lauderbaugh, CMC
408 445-1590 or 800 500-9656, 1716 Husted Ave., San Jose, CA 95124.
JJ works with companies that want to give exceptional customer service to increase sales,
and with Directors and Call Center/Help Desk Managers who want to improve human
She's an international speaker, trainer, facilitator and certified management consultant
(CMC) on customer service management, specializing in performance improvement, call
centers, up/cross selling and outbound calling.
For training resources, free articles, tips and streaming video, go to our web site at:
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