JJ's (Dec '07) Tips in this issue:

1. Help and Stay Alive
2. Favorite Quotes
3. Tele-Coaching & Tele-Mentoring

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.

SITUATION QUESTION:

Would you know what to do if you suspected someone working with you or at home were having a stroke?

SOLUTIONS:

As I was writing my monthly newsletter, this email came from speaking colleagues, Joe Sabah and Mark Sanborn. It reminded me of how much stress happens during the rush of the holidays. The additional stress gets piled on top of your work stresses, and sometimes your body breaks down and become
ill when you least expect it.

Read this email from Joe, it could save someone's life!

This is all about recognizing a stroke!

This email just in from Mark Sanborn ...

"Hey Joe, Hope you're terrific.

Over Thanksgiving our family went back to the Memphis area and stayed with my in-laws. Bill is almost 79 and had a minor stroke in 2003.

Sat. a.m. I went down to breakfast and he was complaining of numbness, disequilibrium and pressure behind his right eye...

I remember my buddy Joe Sabah's good info about the importance of getting treatment for a stroke ASAP. My in-laws weren't convinced it was a stroke, but I said, "Trust me.."

Long story short he spent the next three days in the hospital. He had a minor stroke during the night, and no long-term loss-- the good news--but knowing your story and learning from the info you sent over the years helped convince me not to take any chances with Bill.

So your efforts are paying off, my friend....keep up the great work!
Merry Christmas,

Mark Sanborn"

The lesson for ALL OF US: Watch and listen for unusual signs.

Joe Sabah Offers 3 Ways
To Recognize A Stroke - Have Someone "SAS" You!


Smile
Have them smile. If their face droops, or one side is lower than the other, CALL 911

Arms
Have them lift both arms over their head. If one arm cannot come up, or if one side of their body is not responsive, CALL 911

Sentence
Have them repeat a simple sentence, such as "Mary had a little lamb." If their words are slurred, or if they replace a word with a nonsensical one (Mary had a little baby) CALL 911. Something this simple can be the first signs of a stroke.

Getting someone to the hospital BY AMBULANCE within 2-3 hours gives them a chance for a FULL RECOVERY.

NUFF SAID?

I promised Mark that I will continue to send out "these alerts" regularly. My goal: To reduce the incidence of stroke in the US from 770,000 a year to 650,000.

Please help me spread the word ... pass this on.

Joe Sabah
303.722.7200
JSabah@aol.com

~~~~

As I read this message from Joe and Mark, I thought back to Dr. Leonard's Healthcare Company's 200 plus call center reps I worked with two weeks ago in Lincoln, Nebraska. When I was leaving, after spending five days working with them, an ice storm rolled in overnight and temporarily closed the Omaha
airport. The roads were like sheets of ice and the cold feeling almost unbearable for a Californian. I wondered how the people in Dr. Leonard's call center would manage the additional stress the extreme weather had brought them right here at Christmas time. That is when I decided to use Joe's email to help them and all our clients help others around them stay alive and healthy during this wonderful time of the year.

May all of you pass this on, and store the stroke SAS (Smile, Arms, Sentence) in your mind in case you need it.

Eliminate or change things that are causing you too much stress if you can. Create new traditions that are less stressful on you and others. You DO have choices! Relax and enjoy those at work and home for a healthy and glorious holiday season!


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JJ's FAVORITE QUOTES:
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"The best motivation is self-motivation. The guy says, 'I wish someone would come by and turn me on.' What if they don't show up? You've got to have a better plan for your life."
- Jim Rohn

"The only thing we have to fear is fear itself nameless, unreasoning, unjustified terror which paralyzes needed efforts to convert retreat into advance."
- Martin Luther King, Jr


"For a man to achieve all that is demanded of him he must regard himself as greater than he is."
- Johann Wolfgang von Goethe


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Tele-COACHING & Tele-MENTORING
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now! 800 500-9656 or 408 445-1590

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EVALUATION OF YOUR ENVIRONMENT:
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Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, youoften don't know you need it, until after you've had it.)

http://www.jjlauderbaugh.com/about.html

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ABOUT JJ:
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JJ Lauderbaugh, CMC
408 445-1590 or 800 500-9656, 1716 Husted Ave., San Jose, CA 95124.

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:

http://www.JJLauderbaugh.com

Copyright and Reprints:


Reprint permission is granted when the following credit appears:

JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2007. Reprinted with permission from JJ's Tips, a monthly internet newsletter. For your own personal subscription, email jj@jjlauderbaugh.com.
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You can make a difference! Send your questions and comments as they are always welcome.

Thanks,

JJ