|JJ's (Feb '08) Tips in this issue:
1. Reach Beyond Where You Are Now
2. Favorite Quotes
3. Tele-Coaching & Tele-Mentoring
Use the following tips as training tools.
Present this situation to your group and brainstorm solutions together, or submit your own
situation question to be answered in an upcoming newsletter.
How do you create a better quality of life in the workplace and at home, regardless of the
Two of my clients discussed the quality in their workplaces with me this week. One gave
details about their annual retreat that is done for employees in their division. He was in
my audience at the October help
desk conference (CSSPC) in Phoenix when I spoke on, How to De-stress Your Help Desk for
He told me they were thinking of having me speak on de-stressing at their next retreat. He
explained that they needed more on this subject because a year ago upper management gave
them extra groups to support. It caused them to work smarter, which was a good thing, but
it also made them work much
harder with longer hours and additional stress. There was no light at the end of the
tunnel either as an indefinite freeze had been put on hiring more staff.
He was concerned about stress-related illnesses that he had already observed, and how well
his group would be able to handle the stress without others getting sick too. Additional
awareness of how to cope with stress, individually and collectively, was his goal. He had
good people and didn't want them to leave or become incapacitated.
He is creating a small light at the end of tunnel for his group by giving the retreat to
help them learn more about the areas that will help them work smarter, and cope with their
current situation until more
headcount can be added.
Another company executive I have been working with for several years called to discuss our
ongoing monthly telecoaching with a couple of their managers. She also wanted to update me
on how they are growing their managers to become better leaders. At the beginning of the
year they initiated something
extra in their yearly goal setting.
As part of the manager's new goals, upper management asked each manager in the company to
pick a person and/or mentor they would like to meet with once a month for their own
professional development. They are not settling for what is, but encouraging their
managers to create a better quality of life
for themselves and those working and living around them. What a great idea this is!
This came from seeing positive results with a few of their managers who were already being
mentored, coached, or counseled by someone they trusted to help them. A half hour or an
hour a month can accomplish a great deal with specific goals and the right coach.
You may want to incorporate similar goal setting in your company or department with your
managers and supervisors. If there is resistance from some who have been in their
positions "forever" and don't think they need or want help, look back at their
last reviews for areas that were needing improvement. Suggest they work on those areas
with a coach or mentor of their choosing.
If your managers are behind or remiss in conducting their reviews, this could be an area
for improvement. Don't settle for past history to be repeated. It has been said that, if
you keep doing things the same old
way, you will keep getting the same old results. You can create a better quality of work
life by looking beyond what is or has been up till now.
You probably have a wish list of changes you would like your managers and supervisors to
make, so communicate what and why changes and growth are needed, and how they will
ultimately benefit from them too. This should be an exciting adventure in positive goal
setting, so don't forget to help them
enjoy the process with periodic progress and feedback meetings with you.
We all need help from others to gain a new perspective, because no one is perfect or has
all the answers. Have the courage to reach out and connect with someone you trust who will
help you change your behavior or thinking to increase the quality of your life in all
New year, new beginnings, new ways of thinking, acting and being, that is how you get
exciting and new results! Who will be the person YOU choose?
It is Valentines Day....so show your co-workers and others how much you care about them!
Don't wait for this special day once a year to make them feel special!
JJ's FAVORITE QUOTES:
"A great attitude does much more than turn on the light in our worlds; it seems to
magically connect us to all sorts of serendipitous opportunities that were somehow absent
before we changed."
-- Earl Nightingale
"If you envy successful people, you create a negative force field of attraction that
repels you from ever doing the things that you need to do to be successful. If you admire
successful people, you create a positive force field of attraction that draws you toward
becoming more and more like the
kinds of people that you want to be."
-- Brian Tracy
Tele-COACHING & Tele-MENTORING
DO YOU WANT TO IMPROVE in an area? Service? Sales?
* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?
TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business
owners, executives, managers, supervisors and staff members.
Call for your FREE CONSULTATION now! 800 500-9656 or 408 445-1590
EVALUATION OF YOUR ENVIRONMENT:
Have you had an Evaluation of Your Environment lately so you could receive suggestions on
improving it? (It's like the doctor's check up, you often don't know you need it, until
after you've had it.)
JJ Lauderbaugh, CMC
408 445-1590 or 800 500-9656, 1716 Husted Ave., San Jose, CA 95124.
JJ works with companies that want to give exceptional customer service to increase sales,
and with Directors and Call Center/Help Desk Managers who want to improve human
She's an international speaker, trainer, facilitator and certified management consultant
(CMC) on customer service management, specializing in performance improvement, call
centers, up/cross selling and outbound calling.
For training resources, free articles, tips and streaming video, go to our web site at
Copyright and Reprints:
Reprint permission is granted when the following credit appears:
© JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2008. Reprinted with permission
from JJ's Tips, a monthly internet newsletter. For your own personal subscription, email
REFERRALS Requested: Please pass this newsletter on to friends and colleagues who would
also benefit from it. If you want to unsubscribe, reply Unsubscribe on the subject line.
Our database is "never-sold or
You can make a difference! Send your questions and comments as they are always welcome.