SOLUTIONS:

Two of my clients discussed the quality in their workplaces with me this week. One gave details about their annual retreat that is done for employees in their division. He was in my audience at the October help
desk conference (CSSPC) in Phoenix when I spoke on, How to De-stress Your Help Desk for Greater Productivity.

He told me they were thinking of having me speak on de-stressing at their next retreat. He explained that they needed more on this subject because a year ago upper management gave them extra groups to support. It caused them to work smarter, which was a good thing, but it also made them work much
harder with longer hours and additional stress. There was no light at the end of the tunnel either as an indefinite freeze had been put on hiring more staff.

He was concerned about stress-related illnesses that he had already observed, and how well his group would be able to handle the stress without others getting sick too. Additional awareness of how to cope with stress, individually and collectively, was his goal. He had good people and didn't want them to leave or become incapacitated.

He is creating a small light at the end of tunnel for his group by giving the retreat to help them learn more about the areas that will help them work smarter, and cope with their current situation until more
headcount can be added.

Another company executive I have been working with for several years called to discuss our ongoing monthly telecoaching with a couple of their managers. She also wanted to update me on how they are growing their managers to become better leaders. At the beginning of the year they initiated something
extra in their yearly goal setting.

As part of the manager's new goals, upper management asked each manager in the company to pick a person and/or mentor they would like to meet with once a month for their own professional development. They are not settling for what is, but encouraging their managers to create a better quality of life
for themselves and those working and living around them. What a great idea this is!

This came from seeing positive results with a few of their managers who were already being mentored, coached, or counseled by someone they trusted to help them. A half hour or an hour a month can accomplish a great deal with specific goals and the right coach.

You may want to incorporate similar goal setting in your company or department with your managers and supervisors. If there is resistance from some who have been in their positions "forever" and don't think they need or want help, look back at their last reviews for areas that were needing improvement. Suggest they work on those areas with a coach or mentor of their choosing.

If your managers are behind or remiss in conducting their reviews, this could be an area for improvement. Don't settle for past history to be repeated. It has been said that, if you keep doing things the same old
way, you will keep getting the same old results. You can create a better quality of work life by looking beyond what is or has been up till now.

You probably have a wish list of changes you would like your managers and supervisors to make, so communicate what and why changes and growth are needed, and how they will ultimately benefit from them too. This should be an exciting adventure in positive goal setting, so don't forget to help them
enjoy the process with periodic progress and feedback meetings with you.

We all need help from others to gain a new perspective, because no one is perfect or has all the answers. Have the courage to reach out and connect with someone you trust who will help you change your behavior or thinking to increase the quality of your life in all areas!

New year, new beginnings, new ways of thinking, acting and being, that is how you get exciting and new results! Who will be the person YOU choose?

It is Valentines Day....so show your co-workers and others how much you care about them! Don't wait for this special day once a year to make them feel special!

JJ's FAVORITE QUOTES:

"A great attitude does much more than turn on the light in our worlds; it seems to magically connect us to all sorts of serendipitous opportunities that were somehow absent before we changed."
-- Earl Nightingale

"If you envy successful people, you create a negative force field of attraction that repels you from ever doing the things that you need to do to be successful. If you admire successful people, you create a positive force field of attraction that draws you toward becoming more and more like the
kinds of people that you want to be."
-- Brian Tracy


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Tele-COACHING & Tele-MENTORING
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http://www.jjlauderbaugh.com/about.html

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ABOUT JJ:
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JJ Lauderbaugh, CMC
408 445-1590 or 800 500-9656, 1716 Husted Ave., San Jose, CA 95124.

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at

http://www.JJLauderbaugh.com

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© JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2008. Reprinted with permission from JJ's Tips, a monthly internet newsletter. For your own personal subscription, email jj@jjlauderbaugh.com.
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Thanks,

JJ