JJ's (April '08) Tips in this issue:

1. Look Up To Those Beneath You
2. Favorite Quotes
3. Tele-Coaching & Tele-Mentoring

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


How does one become a more successful business leader?


Over the years I have admired and quoted Dr. Denis Waitley's writing. In fact, in the early years of my speaking and consulting career, I would listen to his tapes over and over every morning as I dressed for work.

With his permission, I would like to share some leadership tips that appeared in one of his newsletters.

Look up to Those Beneath You by Dr. Denis Waitley

The most successful business leaders today are like great coaches who manage by inspiration, instead of intimidation. The command and control, management style is obsolete. In this fast forward global marketplace, there is no such distinction as superior and subordinate. The key to getting and staying
on top is to provide a resilient, positive working environment. This requires that you "check your ego at the door" and that you seek alliances with others who may have different talents or strengths than you do. This is what synergy is all about.

David Ogilvy, founder of giant advertising agency, Ogilvy and Mather, used to give each new manager a Russian doll, which contained five progressively smaller dolls inside. A message inside the smallest one read: "If each of us hires people we consider smaller than ourselves, we shall become a company of dwarves. But if each of us hires people who are bigger than we are, we will become a company of giants."

To become a giant in the eyes of others, and to succeed in the 21st century, look up to those beneath you! Consider these action ideas as you lead your team:

1. Listen often and openly to what others say, and try to do so without prejudgment.

2. Don't put anyone off or be too busy to listen to and answer questions.

3. Use praise frequently and sincerely.

4. If you feel that criticism is warranted, do it in private, and make sure you say something encouraging
    after the reprimand.

5. Be firm and be fair. Don't meet with people in person or on the phone when you are angry. Exercise or
     take a walk first, then communicate when you are relaxed.

6. Don't be afraid or hesitant to share your concerns with others. Far better to discuss a molehill, then to
    wait until it festers into Mt. Everest.

7. Don't make rash promises and be consistent.

8. Whenever you are in a leadership role, focus your supervision on teaching effective habits and skills,
     not in pointing out mistakes.

Encourage everyone in both your personal and professional life to speak up and express their own ideas, even if you disagree with them.

-- Denis Waitley

Seeds of Greatness by Denis Waitley
(Excerpted from Denis Waitley's book Safari to the Soul)

Many times since, people have asked me what the most important thing you should take with you on a tented safari in East Africa. I always answer, "If you don't love yourself, and life, you will be lost, ill at ease or bored."

When I think of self-love, I don't see it as narcissism or selfish worship of the man or woman in the mirror. I believe self-esteem is a healthy ability to share -- with others --the value you feel inside yourself,
without expecting a quid pro quo payoff. When I consider the word, soul, as I'm referring to it in this book, I believe it is the purity and beauty of an individual's core values. Core values radiate like rings, as when a leaf falls in a pond.

The Winner's Edge Coaching Tips

This week's coaching tip comes from my book, Safari to the Soul. We've all heard the phrase, "It's a jungle out there!" and so...

If life is a jungle, fraught with violence, turmoil, danger lurking everywhere, insecurity and predators, how do we survive and thrive? Do we put bars on all our windows, wear body armor, hide behind double-locked doors at night? Do we carry weapons, become masters in martial arts, start
pumping iron and hire security guides to shadow our every movement?

Or do we, ourselves, become safari guides?

I believe we will be best prepared to face any uncertainty in the safari of life with our duffle bags filled with KASH ? Knowledge, Attitudes, Skills and Habits that enable us to conquer fear of what might happen, by being equipped to anticipate, become more proactive, and to respond effectively to what happens.

Reproduced with permission from the Denis Waitley Ezine. To subscribe to Denis Waitley's Ezine, go to www.deniswaitley.com   or send an email with Join in the subject to subscribe@deniswaitley.com Copyright 2007 Denis Waitley International. All rights reserved worldwide.


"By the inch it's a cinch, by the yard it's hard!"
-- Denis Waitley

"Life is a series of near misses. A lot of what we ascribe to luck is not luck at all. It's seizing the day and
accepting responsibility for your future."
-- Howard Schultz, Chairman - Starbucks


DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that isavailable to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now! 800 500-9656 or 408 445-1590


Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)



JJ Lauderbaugh, CMC
408 445-1590 or 800 500-9656, 1716 Husted Ave., San Jose, CA 95124.

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

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