|JJ's (June '08) Tips in this issue:
1. Reunions & an Invitation
2. Favorite Quotes
3. Tele-Coaching & Tele-Mentoring
Use the following tips as training tools.
Present this situation to your group and brainstorm solutions together, or submit your own
situation question to be answered in an upcoming newsletter.
Have you participated in a reunion or accepted an invitation that seemed to change your
life in a positive direction?
My husband and I just returned from two family reunions that were held this month. The
first was in Grand Junction, Colorado for my mother's Smith family, and the other in Kent
near Seattle, Washington for my Father's Franklin family. I have not missed any of these
reunions over the years because I always walk away with a sense of wonder about how our
ancestors managed to survive the covered wagon days and homesteading where they settled.
We share stories and pictures with the funny-looking clothes passed down through the
years, and look back to our own childhoods to remember what impressions we had of each
other back then. Who we were in awe of and who we thought were the bad girls or boys in
our families always seems to come up
in conversations followed by a lot of smiles and laughter.
You catch up on what has happened to everyone since the last reunion, and hear about the
successes, failures and lessons learned. Of course we notice how everyone is getting
older, including us, so we resolve to take care of ourselves and enjoy every day working
to accomplish something, not merely existing.
Then there are the newcomers marrying into the family and the children adding more
branches to our tree of life. Some of them learning for the first time that we think we
may be descendents of Benjamin Franklin. Wow, talk about roots, if Ben could do what he
did in his day and become famous, we sure could do big things too with all the technology
and knowledge we have today.
We ask, why aren't we being more proactive to do bigger and better things in our lives?
As I looked around, I realized that one of our retired ones in our midst was documenting
our genealogy and getting closer to verifying the connection to Ben Franklin along with
making huge strides forward in turning the environment green. Another owns an orchard and
held our reunion in their Colorado peach tree orchard. Cousin Carol said It is the latest
way to give parties for charity events, so why not our reunion? It warms us to hear our
relatives are keeping up with the times and making a difference too.
The reunions reminded me of the roots that our companies and departments have, and how
fortunate we are to have our well-established places to work. We make our living from
those company roots, so appreciate the old timers and pick their brains to learn as much
as you can. But at the same time help
them embrace the new generations joining their workforce. Help them reach out for more
knowledge, perspective and pride in working along side you.
In the next two to four years, retiring manager baby boomers will trigger a wave of new
openings for high-responsibility jobs. A lot of those jobs will be filled by
less-experienced workers, many of them millennials.
The so-called millennials, born between1980 to 1995, will be joining the workforce and are
at high risk of early job burnout. The experts expect this to happen, so you managers need
to get prepared to help them deal with stress and learn good leadership as they move up in
You will have the opportunity to add to your knowledge on de-stressing your workplace and
growing good leaders as I will be speaking on both subjects at the 10th Signature Customer
Service and Support Professionals Conference. It is September 29 - October 1, 2008 in San
Diego at the Loews Coronado Bay Resort.
Some highlights of this yearıs program include:
* Opening Keynote: Dan Stockdale, The Tiger Guy
* In/Outsourcing - What is the Direction Today: Bill Price, Driva Solutions
* Pre-conference certification training by SDI - Service Desk Analyst and
Service Desk Manager Courses
* Pre-conference -Stress Management Workshop: JJ Lauderbaugh
* Practitioner case studies from companies such as Puget Sound Energy,
Earthlink, U. S. Navy, Angel.com, W. E . Energies, Pinal County Government,
the USPTO, UCSF Medical Center, Belkin International, The Environmental
Protection Agency and many more.
* The hottest topics in our industry will be covered including, motivation, mentoring,
leadership, social media, project management, benchmarking, stress relief, going green and
unbiased technology reviews of numerous industry products.
* Brand New Workshop Track! A 4th workshop track with longer in depth sessions. Walk away
with not only the knowledge you need to succeed, but how to apply that knowledge.
You donıt want to miss this event! Register now so you donıt miss our Early Bird Special
by registering before August 23 and saving $100! You can register at
or by calling 425-398-9292. Call now.the seats are going fast!
By the way, I wonder what I will learn from you at the conference in our interactions, and
from my former class mates at my class reunion I'm attending a week later? Yes, this will
be my third reunion this year! I'm
sure both the conference and the reunion will be exciting!
JJ's FAVORITE QUOTES:
"Waste neither time nor money, but make the best use of both. Without industry and
frugality, nothing will do, and with them everything."
-- Benjamin Franklin
"Don't be afraid to give your best to what seemingly are small jobs. Every time you
conquer one it makes you that much stronger. If you do the little jobs well, the big ones
tend to take care of themselves."
-- Dale Carnegie
Tele-COACHING & Tele-MENTORING
DO YOU WANT TO IMPROVE in an area? Service? Sales?
* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?
TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business
owners, executives, managers, supervisors and staff members.
Call for your FREE CONSULTATION now! 800 500-9656 or 408 445-1590
EVALUATION OF YOUR ENVIRONMENT:
Have you had an Evaluation of Your Environment lately so you could receive suggestions on
improving it? (It's like the doctor's check up, you often don't know you need it, until
after you've had it.)
JJ Lauderbaugh, CMC
408 445-1590 or 800 500-9656, 1716 Husted Ave., San Jose, CA 95124.
JJ works with companies that want to give exceptional customer service to increase sales,
and with Directors and Call Center/Help Desk Managers who want to improve human
She's an international speaker, trainer, facilitator and certified management consultant
(CMC) on customer service management, specializing in performance improvement, call
centers, up/cross selling and outbound calling.
For training resources, free articles, tips and streaming video, go to our web site at
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