|JJ's (Nov '08) Tips in this issue:
1. Attitude of Gratitude
2. JJ's Favorite Quotes
3. Tele-Coaching & Tele-Mentoring
Use the following tips as training tools.
Present this situation to your group and brainstorm solutions together, or submit your own
situation question to be answered in an upcoming newsletter.
Do you have an attitude of gratitude today? If not, regardless of your current
circumstances, you are missing one of the most valuable traits that can brings happier
emotions, better health and a longer life.
Twice this week I was thanked for the help I had given to two women in my life. One was my
daughter Stacy, who called just to thank me for being supportive and always available to
talk to her about work or personal things through the years.
The other expression of gratitude was from Rena, who is a close friend I've known since
Stacy was two years old. We were in a young junior women's club together and at that time
I was a fashion coordinator for a large department store putting on fashion shows. Rena
was one of the club models I trained to
model in the shows year after year.
Recently she was touched by a note of encouragement that I had written to her after
her husband passed away. It triggered her attitude of gratitude back to how much my
training and praise had boosted her confidence and self esteem then and throughout the
many years since.
Their gratitude made both of us smile and feel happier that day. Many studies have been
done on the positive affects expressing gratitude has on our health and sense of well
For Thanksgiving, I planned to write
about gratitude and keeping a gratitude journal, and this week, to my surprise, a holiday
magazine from TimeToSpa came with an article called, "Grattitude".
Here is part of the article:
GIVING THANKS, GETTING GRATEFUL
Studies show that when we are more appreciative and grateful to be alive, we age more
gracefully, says San Francisco-based author M. J. Ryan, who has penned books like Attitudes of Gratitude and Giving Thanks.
"It activates a part of the brain that floods the body with the feel good hormones.
When we think negative thoughts, we activate the stress hormones that suppress our immune system, because our
bodies are only interested in the short term fight or flight survival. Every time we think
negative thoughts we are bathing our bodies in toxic hormones, where as positive emotions
Need more help figuring out how to be more thankful?
Give these a try........
1. Focus on what's right in your life instead of what's wrong.
2. Create visual or auditory reminders. Have a popup on your computer or have
reminders sent to your cell phone (sign up at wellsphere.com).
3. Say "Thank you" to others as often as possible.
4. Especially when they're annoying or frustrating you, remember why you love your
spouse, kids, and friends.
5. Compare well. When you find yourself envying someone, focus on what you do have
that others don't.
6. Give thanks for your body. What can you appreciate about it right now?
7. When difficult things happen, ask yourself: What's right about this? Yes, it's
awful, but if something were right about it, what would it be?
8. Look for the hidden blessing in challenges. How have you grown?
9. Imagine that this day is the first and last of your life. How would you treasure
10. Practice daily. Write in a journal. Email with a "gratitude partner,"
much like an old-fashioned pen pal.
Think about everything you appreciate when you're driving home from work, at dinner with
your family or before going to sleep. Do this every time you begin to feel less grateful.
Remember, the more you create a routine, the easier it will be to remember.
Adapted from Attitudes of Gratitude by M. J. Ryan, Conari Press, 1999.
Thanks for reading my newsletter, attending my seminars and letting me help you increase
the quality of your work and life. Please give me a call when you need more in-depth help
in your company.
JJ's FAVORITE QUOTES:
"As we express our gratitude, we must never forget that the highest appreciation is
not to utter words, but to live by them."
- John Fitzgerald Kennedy
"All that we are is the result of what we have thought. The mind is everything. What
we think, we become."
Tele-COACHING & Tele-MENTORING
DO YOU WANT TO IMPROVE in an area? Service? Sales?
* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?
TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business
owners, executives, managers, supervisors and staff members.
Call for your FREE CONSULTATION now! 800 500-9656 or 408 445-1590
EVALUATION OF YOUR ENVIRONMENT:
Have you had an Evaluation of Your
Environment lately so you could receive suggestions on improving it? (It's like the
doctor's check up, you often don't know you need it, until after you've had it.)
JJ Lauderbaugh, CMC
408 445-1590 or 800 500-9656, 1716 Husted Ave., San Jose, CA 95124.
JJ works with companies that want to give exceptional customer service to increase sales,
and with Directors and Call Center/Help Desk Managers who want to improve human
She's an international speaker, trainer, facilitator and certified management consultant
(CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and
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