JJ's (Feb '09) Tips in this issue:

1. What’s Keeping You Up at Night?
2. JJ's Favorite Quotes
3. Tele-Coaching & Tele-Mentoring

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


One of my readers called for advice on how to help a colleague who was so stressed with worry over his work and the possibility of health problems that he was not sleeping at night. He had listened to his co-worker’s concerns, but felt at a loss to help him. He asked, “What can I do to help him through his crisis?”


Throughout your life there will be stressful times (good and bad) that makes you so anxious and tense that they keep you up at night. In the middle of the night, difficult situations seem even worse. Getting immediate help to resolve them is important and sometimes critical.

The first step is to talk to a caring and trusted listener. At work it could be your manager, a career counselor or a management consultant who could help you get perspective on possible alternatives. On the health issue, it could be your doctor, a specialist who deals with your specific health issues or a stress counselor. On the personal side it could be a trusted friend or colleague who would listen to your concerns and not judge you. Then they might suggest alternatives or others who could help. They may only be a listener, but they can also help relieve your stress through an active sport, going to a funny movie or causing you to laugh with their humor or television’s funniest home movies. These are some of the best stress relievers to give you a break from your problems.

The second step would be to actually take action and not just think about it or worry what others will think if you do. Pick up the phone, walk to someone’s office and ask for help, even if they are only a sounding board. Voicing your concerns to someone else helps. It brings the concerns into the daylight where they don’t seem so big.

The third step is to start with the most critical area of your concerns. Be honest and let yourself express what you’re feeling. Don’t hold back as this is the only way someone else can get the whole picture to help you.

Your situation probably has something to do with our country’s present economic situation. Everyone has concerns about how the domino effect of this recession is going to impact their lives personally and professionally, and for how long. The younger you are, the more you are in the dark about how to cope with major downturns and their fallout. Your parents or grandparents probably have experiences they can share with you from their past so take advantage of their experiences.

The fourth step is to educate yourself. Learn from others what you don’t know. Don’t be afraid to ask people to network with you for solutions and alternatives, short and long term.

The fifth step is to keep your balance through the process. No one is an island. You need people and they need you. You need work and work needs you. You need solutions and solutions need you. Remember, from every adversity comes a lesson to be learned. That’s the way you develop character, uniqueness and strength to cope.

Stop thinking about what is wrong in your life, start thinking about what is right in your life. Think gratitude thoughts and say them aloud. For instance, I am thankful for my job. I am thankful for my wife and children. I am thankful for ....., and you fill in the blanks. Your mind is powerful to pull to you what you need and want. What you dwell on is what you get. Dwell on what you are thankful for and imagine the things that you desire to come into your life. This attitude will help you through the worst of times and will attract what you believe is possible. It makes it easier to cope with the adverse situation. It also provides balance while you search for solutions to what is keeping you up at night.

Help is on the way. Believe it! Visualize it! Be thankful for it!


“Your mind is powerful!”
- JJ Lauderbaugh

“The mind is the limit. As long as the mind can envision the fact that you can do something, you can do it-as long as you really believe 100 percent. It's all mind over matter. All I know is that the first step is to create the vision-the beautiful vision that creates the want power.“
- Arnold Schwarzenegger


DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now! 800 500-9656 or 408 445-1590



Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)




JJ Lauderbaugh, CMC
408 445-1590 or 800 500-9656, 1716 Husted Ave., San Jose, CA 95124.

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at http://www.JJLauderbaugh.com

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JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2007. Reprinted with permission from JJ's Tips, a monthly internet newsletter. For your own personal subscription, email jj@jjlauderbaugh.com.

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