JJ's (Mar '09) Tips in this issue:

1.  Strengths Finder & Strengths Management
2. JJ's Favorite Quotes
3. Tele-Coaching & Tele-Mentoring

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


A reader wrote, “Is there a tool out there that would help me manage my staff more effectively? I find it easy to manage some people and extremely hard to manage others. There has to be a more consistent way of getting results besides working on improving their weaknesses through reviews.


Every day, personally and professionally, you encounter tasks that are easy to accomplish and others that are consistently difficult. Usually the easy tasks are tapping into your natural talents and strengths, and the difficult ones are tapping into your non-talent or weak areas. Everyone has both of them. That’s what makes you uniquely who you are.

You will work well in the areas of your strengths and natural talents, but you will often struggle to find success in your weakest areas. In the book, StrengthsFinder 2.0, written by #1 New York Times bestselling author Tom Rath, he asks the question, “Do you have the opportunity to do what you do best every day?” He goes on to say, “Chances are, you don’t. All too often, our natural talents go untapped. From the cradle to the cubicle, we devote more time to fixing our shortcomings than to developing our strengths.”

The StrengthsFinder 2.0 helps people uncover their top 5 talents through an on-line assessment tool (password found in the book) that was perfected by a team of Gallup scientists. Hundreds of strategies on how to apply your talents follow the assessment.

As a manager, finding your own strengths and the strengths of those you manage will change the world around you -- forever.

A client, Stacy Weber, who is the Division Manager of Maly’s Northern California, said, “This book is one of the best management tools out there. It has enlightened me to the strengths in my managers and how to use their strengths to make our division even more successful. It has helped me understand why they excel in some areas and fall short in others. The book has made me understand my people better and know how to get maximum success with them.”

She said, “I spend more time with my managers now and it has created greater loyalty to me and our company. It has helped to reinforce that I am there to help them grow through their strengths. The insights I gained in following through with the suggested strategies have shown me how to deal with each manager differently, and for them to deal with their reports in this same new strengths way too.”

When I interviewed Stacy for this quote, I noticed how excited she was speaking about her job, and how all the people in her division have been positively affected by the StrengthsFinder 2.0 book.

By the way, when I personally took the on-line assessment and saw the results, I had to smile. It was totally accurate. Try it, it’s a great management tool and it could change your work and home environment!


“Hide not your talents. They for use were made. What’s a sundial in the shade?”
-  Benjamin Franklin


DO YOU WANT TO IMPROVE in an area? Service? Sales?

*  Motivation and growth of your people?
*  Dealing with irate internal or external customers?
*  Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available
to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now!  800 500-9656 or 408 445-1590


Have you had an Evaluation of Your Environment lately so you couldreceive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)



JJ Lauderbaugh, CMC
408 445-1590 or 800 500-9656, 1716 Husted Ave., San Jose, CA 95124.

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:


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JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2007. Reprinted with permission from JJ's Tips, a monthly internet newsletter. For your own personal subscription E-mail:


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