|JJ's (April '09) Tips in this issue:
1. Strengths Finder Uses & Successes
2. JJ's Favorite Quotes
3. Tele-Coaching & Tele-Mentoring
Use the following tips as training tools.
Present this situation to your group and brainstorm solutions together, or submit your own
situation question to be answered in an upcoming newsletter.
In the March newsletter I wrote about a tool called StrengthsFinder 2.0 book, written by
#1 New York Times best-selling author Tom Rath. Some of my readers who have taken the
on-line test from the book contacted me to relate how they are successfully using the
information. The question is, what are they doing with the information and how has it
changed the way they interface with their staff and family members?
If you missed the March issue, this is a quick summary to get you up to speed. The
StrengthsFinder 2.0 helps people uncover their top 5 talents through an on-line assessment
tool (password found in the book) that was perfected by a team of Gallup scientists.
Hundreds of strategies on how to apply your talents follow the assessment. Finding your
own strengths and the strengths of those you manage will change the world around you --
Stacy Weber, Division Manager of Malys Northern California was quoted in the last
newsletter on her use of the StrengthFinder 2.0 book. She told me last week that she used
the results of the tests in her 90-minute managers meeting. Many of her managers have had
their people take the test and have found new insights on how to work with them better.
Stacy said, It has made their positions with the company more fun. I loved this part
of our meeting. They are also looking at their customers differently and now understand
their strengths and how they play out in situations. They are learning that one thing
doesnt work for everyone and they now understand why. People do what they do because
these are their strengths and passions. We also need to allow them to be who they are and
show their strengths. We are allowing them to be at their best instead of of trying to
mold them into something we think they should be. We are excited about our new way of
working with each other and are thriving through our newly-found conversations about using
Talk about excited, here is what one of Stacys sales consultants wrote in an email
to her after their 90-minute meeting. Permission to quote was given by Patrizia Neher,
Subject: Strength Finder Test
I just took the test (I finished the book last night) and I am speechless: the test is so
accurate in the results!!!
I read the definitions of each of the strengths and I felt like they were written
especially for me!!!
Thank you for allowing us to grow and expand our minds...
By the way, if you are dying to know, here are my strengths
Way to go, Patty, and by the way, Woo means winning others over. Isnt that a great
strength for a sales consultant to have?
Another client said, After learning your five greatest strengths and how a person is
wired so to speak, it is much easier to accept who you are and who others are
naturally, and to use those strengths to get the job done. We have found ourselves
changing the way we work together.
Others have said that they now understand why they dont get along with some people
at work. Its because their strengths are in very different areas from their own.
They are learning to respect the differences and help others use their strengths to
increase the teams successes.
One manager was always trying to get his sales person to calm down and now he knows why
she gets so excited about things. Two of her strengths brings out the passion and
enthusiasm of a cheerleader. He realizes this is her way of expressing herself (good or
bad) and he needs to use her strength in a positive way to motivate the team instead of
working to calm her.
One guy was described as always positive and his manager wondered how he could be so
positive through all the ups and downs in their business. Its really no wonder
because his number one strength was Positive, along with Woo and loving to meet new
people. His manager is now helping him use these strengths to do more prospecting that
will increase his sales. His comment was, Yeah, maybe I would like to do a lot more
of that! He was excited about being asked to do more because it resonated with his
natural tendencies to have positive experiences with lots of new people.
Some clients related that their spouses have taken the test and have learned more about
why they are with them. Their strengths complement or balance the others strengths.
It also helped them understand why there have been conflicts at times and how to deal with
them in a more positive way.
Any tool that can help you grow your business during the present economic downturn and
also improve relations at home (possibly eliminating some stress) has to be worth using.
Give it a try!
JJ's FAVORITE QUOTES:
"Our chief want is someone who will inspire us to be what we know we could be."
- Ralph Waldo Emerson
"Leaders establish the vision for the future and set the strategy for getting there;
they cause change. They motivate and inspire others to go in the right direction and they,
along with everyone else, sacrifice to get there."
- John Kotter
"If your actions inspire others to dream more, learn more, do more and become more,
you are a leader."
- John Quincy Adams
Tele-COACHING & Tele-MENTORING
DO YOU WANT TO IMPROVE in an area? Service? Sales?
* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?
TRY our one-on-one Tele-Mentoring (phone coaching service) that is available
to business owners, executives, managers, supervisors and staff members.
Call for your FREE CONSULTATION now! 800 500-9656 or 408 445-1590
EVALUATION OF YOUR ENVIRONMENT:
Have you had an Evaluation of Your Environment lately so you could receive suggestions on
improving it? (It's like the doctor's check up, you often don't know you need it, until
after you've had it.)
JJ Lauderbaugh, CMC
408 445-1590 or 800 500-9656, 1716 Husted Ave., San Jose, CA 95124.
JJ works with companies that want to give exceptional customer service to increase sales,
and with Directors and Call Center/Help Desk Managers who want to improve human
She's an international speaker, trainer, facilitator and certified management consultant
(CMC) on customer service management, specializing in performance improvement, call
centers, up/cross selling and outbound calling.
For training resources, free articles, tips and streaming video, go to our
web site at http://www.JJLauderbaugh.com
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Reprint permission is granted when the following credit appears:
© JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2007. Reprinted with permission
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