|JJ's (Oct '09) Tips in this issue:
1. Making a Difference in Business & Life
2. JJ's Favorite Quotes
3. Tele-Coaching & Tele-Mentoring
Use the following tips as training tools.
Present this situation to your group and brainstorm solutions together, or submit your own
situation question to be answered in an upcoming newsletter.
How can we make a difference when we are all so busy trying to sell more, build our
businesses and increase income?
Our past president of the National Speakers Association, Sam Silverstein, CSP works with
business professionals who want to do just that. In fact, he has a new book, "No More
Excuses" that is going to be released in December. Here are his tips you can use
immediately every day.
Seven Little Things That Make A Big Difference In Business
Every day we are faced with major decisions and large issues. Some of our decisions
involve large sums of money and effect people in a profound way. We worry, fret, or lose
sleep, which can adversely affect our health in dealing with these big decisions and
Effective business professionals must be able to stay focused but maintain a wide field of
vision. In addition to the major issues, there are seemingly small activities that can
yield great results.
Here are seven little things that you can be accountable to do to make a big impact on
1. Say "Thank You"
Take the time to thank the people who are a part of your success. Too often we only focus
on customers. While you should thank your customers on a regular basis, you should also
thank the other important people that contribute to your success.
Take the time to say "Thank You" to your suppliers, others working in your
organization, and anyone who adds value to what you do. Remember, the mailperson is
important to your success just as the person behind the counter at the office supply
People like to be appreciated and will be there for you when you need them if they know
how much you really care.
Is there someone in college who you haven't spoken with in many years? Maybe there is an
old client or supplier who you've lost touch with. Have you moved up the ladder and lost
contact with some of your former professional friends?
Re-connect with some of these people. You will be amazed at how much someone will
appreciate your taking the time to call and say, "Hello." Many times, others are
thinking about you but they are too busy or just don't make the time to call. You can make
that call and earn their goodwill.
Business is built on relationships. Re-connecting with someone will rekindle a friendship
and renew a relationship.
3. Ask for the order
As a sales professional you have many responsibilities. You must understand your clients'
needs, develop product and industry knowledge, and make presentations just to name a few.
Probably the most overlooked responsibility of a sales professional is to ask for the
Not only do you need to ask for the order, you may need to ask for the order several times
and in different ways to ultimately get the order! And, when you ask your client that
final question, always shut up and let them respond. If you continue to speak you will
release positive pressure from the moment and
most likely not get the sale.
Don't just continue on with old antiquated systems. Many people are not mentally or
physically organized. If you fall into this group, take the time to get organized now!
By creating order in your professional life you will become more efficient, achieve more,
and build your business. I average one day a week in what I call my organize mode. I want
to be in charge. I dont want to be the dog that is wagged by its tail.
5. Make Time to Strategically Plan
This may not really be a little thing, but I just had to include it on my list. The three
main reasons businesses fail is that they lack financial capital, they lack personal
capital, and they lack strategic planning. Strategic planning will allow you to design the
organization you want to build so that you can go about achieving that goal.
Many professionals I know set aside time once a year to strategically plan their business.
Actually this process should be visited on a weekly basis, sometimes more often!
Having a coach lead you through the process is great. Some people look to their mastermind
group for assistance. Serious professionals may have both!
6. Do Something Extra
Great customer service, low prices, and being polite are all required to just play the
game. If you want to get ahead in any business you must do something extra for your
By now you know that when I say, "people" I mean more then your customers. Go
the extra mile and do something special that will impact everyone you come into contact
A business owner I know will barbeque lunch for his employees once a month. It's a festive
time, and everyone really appreciates Tom slaving over the grill to cook the hotdogs and
Watch someone light up when you do the unexpected. Your customers, associates, etc. will
all stay loyal beyond your wildest dreams.
7. Be Yourself
This lesson is very important. So often in life we try to be the best John, or Suzy
because we admire them. We want to copy and emulate them rather than try to understand our
strengths and who we really are.
If you try to copy someone else, you can only be "almost" as good as them. If
you try and be the best "you," then it is always possible to be number one!
People want and respect other people who are genuine.
Discover the real you. Enjoy that journey, and then share the real you with all you come
into contact with.
For the next seven weeks, take one of these seven items and focus on them. Work to bring
it into your life and the lives of those you serve. Build these seven "little
things" into what you do, and you will be accountable to building a better business.
"Reprinted with permission from BuildaBetterBiz Newsletter. (Copyright, 2003, Sam
BuildaBetterBiz.com) to subscribe to Sam's free newsletter, visit
JJ's FAVORITE QUOTES:
A great attitude does much more than turn on the light in our worlds; it seems to
magically connect us to all sorts of serendipitous opportunities that were somehow absent
before we changed.
- Earl Nightingale
If you envy successful people, you create a negative force field of attraction that
repels you from ever doing the things that you need to do to be successful. If you admire
successful people, you create a positive force field of attraction that draws you toward
becoming more and more like the kinds of people that you want to be.
- Brian Tracy
Tele-COACHING & Tele-MENTORING
DO YOU WANT TO IMPROVE in an area? Service? Sales?
* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?
TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business
owners, executives, managers, supervisors and staff members.
Call for your FREE CONSULTATION now! 800 500-9656 or 408 445-1590
EVALUATION OF YOUR ENVIRONMENT:
Have you had an Evaluation of Your Environment lately so you could receive suggestions on
improving it? (It's like the doctor's check up, you often don't know you need it, until
after you've had it.)
JJ Lauderbaugh, CMC
408 445-1590 or 800 500-9656, 1716 Husted Ave., San Jose, CA 95124.
JJ works with companies that want to give exceptional customer service to increase sales,
and with Directors and Call Center/Help Desk Managers who want to improve human
She's an international speaker, trainer, facilitator and certified management consultant
(CMC) on customer service management, specializing in performance improvement, call
centers, up/cross selling and outbound calling.
For training resources, free articles, tips and streaming video, go to our
web site at http://www.JJLauderbaugh.com
Copyright and Reprints:
Reprint permission is granted when the following credit appears:
© JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2007. Reprinted with permission
from JJ's Tips, a monthly internet newsletter. For your own personal subscription, email
REFERRALS Requested: Please pass this newsletter on to friends and colleagues who would
also benefit from it. If you want to unsubscribe, reply Unsubscribe on the subject line.
Our database is "never-sold or shared".
You can make a difference! Send your questions and comments as they are always welcome.