JJ's (Jan 2010) Tips in this issue:

1. Managers Creating Better Quality of Life
2. JJ’s Favorite Quotes
3. Tele-Coaching, Mentoring, Training

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.

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SITUATION QUESTION:
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In business, aren’t we all managers, teachers and coaches if we are really doing a good job? How are we influencing, growing and creating a better quality of life for the people in our workplace?

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SOLUTIONS:
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I am often asked these questions in a number of ways. Recently an email came to me from a National Speakers Association friend and former NFL head referee Jim Tunney. His January 11th message had some answers to these questions. If you apply his wisdom to your workplace, you’ll watch your quality of service and work life improve.

Coach vs. Teacher

With permission from Jim Tunney and the Tunney Side of Sports.

After Further Review ... "Nothing is ever so bad it can't be made worse by firing the Coach," wrote former syndicated sports columnist Jim Murray. Murray, arguably the greatest ever, was able to succinctly capture the essence of a sports story with humor and satire. What brings the Murray quote to mind is that this is the time of year when football coaches are "separated" from their jobs.

So, what IS the role of a coach? At the Little League and high school levels, a coach's focus needs to be on TEACHING. T.E.A.M.s certainly should "play to win the game," as Coach Herm Edwards says in my book "It's the Will, Not the Skill." However, teaching must come first. My belief is: a coach helps you become a better player and a better person. Coaching and teaching are synonymous.

As a former high school teacher and administrator, I believe that IS the role of a teacher - to help students become better people as well as better learners. What if a teacher looked at students as "players;" e.g. some are quarterbacks, some are linemen, some are wide receivers - each student having different strengths? Classroom teachers, then, do the same thing as coaches do on the field, they develop each student's special talents.

Should college and professional coaches be teachers as well? One former NFL coach told me, "In the NFL, you don't get paid to coach/teach; you get paid to win." Can a pro coach do both - teach and win? I have known NFL coaches (with whom I had the pleasure of being on the field) who did both -- e.g. Lombardi, Landry, Walsh, Shula, Madden and Edwards. Players always spoke highly of their learning experiences both on and off the field, and appreciated the efforts their coaches made in helping them become "better people, as well as better players."

Good coaches do that. However, teaching too often takes a back seat to the pressure of winning. College coaching, for example, has become a race to be number 1. Indeed, some college coaches let their desire (ego?) to win get in the way of what their real purpose must be. However, given the choice, good coaches place teaching ahead of winning-at-all-costs. Unfortunately, economics drives that winning-at-all-costs attitude. Too bad!

Will you support those teachers/coaches who strive to help their students/players become the best they can be both on and off the field?

To learn more about Jim Tunney, or if your organization would like to secure Jim as a speaker, please visit www.tunneysideofsports.com and click on Jim Tunney
www.twitter.com/jimtunney


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JJ's FAVORITE QUOTES:
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“The world is a great mirror. It reflects back to you what you are.”
- Thomas Dreier

“Whatever we plant in our subconscious mind and nourish with repetition and emotion will one day become a reality.”
- Earl Nightingale


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Tele-COACHING & Tele-MENTORING
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DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available
to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now! 800 500-9656 or 408 445-1590

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EVALUATION OF YOUR ENVIRONMENT:
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Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)

http://www.jjlauderbaugh.com/about.html

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ABOUT JJ:

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JJ Lauderbaugh, CMC
408 445-1590 or 800 500-9656, 1716 Husted Ave., San Jose, CA 95124.

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound
calling.

For training resources, free articles, tips and streaming video, go to our
web site at http://www.JJLauderbaugh.com

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Copyright and Reprints:
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Reprint permission is granted when the following credit appears:

JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2007. Reprinted with permission from JJ's Tips, a monthly internet newsletter. For your own personal subscription, email jj@jjlauderbaugh.com.
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You can make a difference! Send your questions and comments as they are always welcome.

Thanks,

JJ