JJ's (Mar 2010) Tips in this issue:

1. Are You Negative Programming?
2. JJ’s Favorite Quotes
3. Tele-Coaching, Mentoring, Training

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


Are you negatively programming yourself and others in the way you think, interact and conduct your work or life? If you are attracting more of what you dislike and finding additional obstacles in the way of your progress, you probably are.


It is no wonder that people are surrounded by negativity today. Major changes, uncertainty and fear of the unknown can cause you to find the negative in any subject that is discussed. Even so, you have choices. You can buy into the negative viewpoint and validate your fears and uncertainty, but this creates the self-fulfilling prophecy you fear. This is negative programming present and future.

Instead of dwelling on the negative side of the issue, take a risk and optimistically look for the good that can come from the change or uncertainty. The greatest risk is never to take a risk. Look for areas that are good and productive about the changes.

When one door closes, another is opening to new opportunities. Sometimes it takes a while before those opportunities are obvious. Many of my clients have experienced layoffs, mergers and work overloads over the years and the fear of the unknown has been overwhelming to them. Later, many of them have said it was the best thing that could have happened to them. They found better jobs or more fulfilling ones. Some used the opportunity to do something different that took the stress out of their daily lives and helped them become healthier. Others found more efficient ways to do more with fewer people, manage their time better and grow into more valuable employees.

When you feel overwhelmed, nurture the people who support you and never lose hope! The obstacles and challenges that get in your way are always less threatening when you can discuss them with people who care. Trusted sounding boards such as best friends or even new acquaintances you trust can help you see alternatives. Never isolate yourself when work or life throws you a curve. People need people as the song says, but be selective. Don’t broadcast your negative uncertainty to everyone.

Look back five or ten years in your life and remember what concerned you then. How important are those things to you now? People have a tendency to obsess over work situations, relationships, customers, relatives and circumstances that eventually become negative programming.

Block that negativity by counting the things that are right in other areas and even surrounding the negatives situations. Be thankful for the good in your work life and you will attract more of the same.

Your mind is powerful. You may also find that you are a big part of the problem, and perhaps the one who needs to change to make the situation better.

Take the risk! What do you have to lose? Remember, you can not change anyone else, you can only change yourself. And when you change yourself enough, you have a better chance of influencing others in a positive direction.

Take a risk, be thankful and communicate positive energy. Make changes and more importantly, make a difference!


“You gain strength, courage and confidence by every experience in which you really stop to look fear in the face. You are able to say to yourself, "I lived through this horror. I can take the next thing
that comes along." . . . You must do the thing you think you cannot do.”
- Eleanor Roosevelt


DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now! 408 445-1590



Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)




JJ Lauderbaugh, CMC
408 445-1590, 1716 Husted Ave., San Jose, CA 95124.

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at: http://www.JJLauderbaugh.com

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JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2010. Reprinted with permission from JJ's Tips, a monthly internet newsletter. For your own personal subscription, email jj@jjlauderbaugh.com.

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