JJ's (Apr 2010) Tips in this issue:

1. Renewing Your Perspective
2. JJ’s Favorite Quotes
3. Tele-Coaching, Mentoring, Training

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


Are you losing your perspective in light of everything that has happened to you and around you lately? What are the tell-tale signs observed about yourself or others? How have your plans been altered?


In my Monday email inbox I read this from Alan Weiss who is a National Speaker Association colleague and well-known business consultant. Perhaps it will give you some food for thought too.

“Alan’s Monday Morning Memo’s mission is to help readers to thrive.”

“This week’s focus point: We've had floods in the northeastern US, a volcanic eruption in Europe, earthquakes in Haiti, Chile, and China. Despite these huge hardships, loss of life, and economic damage, life continues. Humans are resilient. How is it that your colleagues or your clients can tell you that a new idea or initiative is too traumatic to implement, or an unexpected event was too staggering to permit any thought of new projects? People tend to lose perspective. Business, like life, goes on. Alan Weiss 2010. All rights reserved.


Yes, there have always been disasters happening around the world that affect our lives and businesses, but we must strive to keep our perspective through them.

The recent volcanic eruption stopped airline travel to and from Europe, and probably someone you know has been affected by it. We empathized with people close to us who were impacted. Some passengers are still waiting to get flights. Businesses have had financial losses with one affecting another like falling dominos.

Hopefully your life and business goes on through the peaks and valleys of life. It’s a journey that teaches us to be resilient, resourceful and hopeful for more peaks than valleys to come. It is time to rebuild, reinvent and change your perspective.

You are never too young or too old to stop and take inventory of where you’ve been, where you are and where you strive to be. Talk to colleagues and clients. Imagine the possibilities together. Communicate and brain storm. Envision your workplace and how you will overcome, change and grow to meet your customers’ needs and desires. Dream big....get a new and refreshing perspective of life and your new business for the future...NOW!


“A vision is not just a picture of what could be; it is an appeal to our better selves, a call to become something more."
- Rosabeth Moss Kanter

“Vision is not enough. It must be combined with venture. It is not enough to stare up the steps, we must step up the stairs."
- Vaclav Havel


DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now! 408 445-1590



Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)




JJ Lauderbaugh, CMC
408 445-1590, 1716 Husted Ave., San Jose, CA 95124.

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at: http://www.JJLauderbaugh.com

Copyright and Reprints:

Reprint permission is granted when the following credit appears:

JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2010. Reprinted with permission from JJ's Tips, a monthly internet newsletter. For your own personal subscription, email jj@jjlauderbaugh.com.

REFERRALS Requested: Please pass this newsletter on to friends and colleagues who would also benefit from it. If you want to unsubscribe, reply Unsubscribe on the subject line. Our database is "never-sold or shared".

You can make a difference! Send your questions and comments as they are always welcome.