|JJ's (Mar '11) Tips in this issue:
1. Keeping the Faith
2. JJs Favorite Quotes
3. Tele-Coaching, Mentoring, Training
Use the following tips as training tools.
Present this situation to your group and brainstorm solutions together, or submit your own
situation question to be answered in an upcoming newsletter.
When life throws you curves, upsets and set backs, how do you keep the faith that this too
will pass and eventually get better?
Regardless of what is happening in your life today (good or bad), you can find others
coping with much greater challenges than yours. Everyone has been touched by the economic
downturn with layoffs and budget cuts. The devastating earthquake and tsunami in Japan
along with other local and world situations are after shocks affecting everyone.
All of these challenges have put people in a dark place, but it is important to remember
that they are only temporary. It is important to keep the faith through the challenges.
It has been said that faith is taking a step forward when you cant see the ground
beneath your feet. You take the step anyway because you have hope that things will get
better, and they eventually do.
One of my seminar participants gave this saying about challenges to me years ago. I have
closed many seminars and training sessions with it since because my audiences are always
working to meet some kind of challenge.
It is not smooth sailing that reveals GREAT UNDERSTANDING, but inner conflict, turmoil,
disagreements, and uphill battles that lead to greater AWARENESS and GROWTH. Remember, the
SEVEREST OF CHALLENGES can only direct you along the path you were meant to follow.
It is so true. These unexpected events often change the course of your life. Look back
at what caused you to change in the past. What helped you cope then? Did you tap into your
spiritual side, attend church more often or talk to others you trusted about how to find
solutions to your problems?
Psychologists tell us that people say to them that they just dont have any
other choice. They feel stuck and hopeless! Your job as a leader or manager of
people isnt to solve their problems, but to help them see alternatives.
Once they realize that there are alternatives and solutions to their challenges, they
begin to move forward out of their darkness. They find hope which opens the door to using
their intuition for problem solving.
To use your intuition, start by relieving your stress. Most find exercise, meditation and
a change of scenery works wonders. Plan relaxing time in your day even if for only five
minutes (5 Minutes Quiet Time technique). *
Intuitive Problem Solving
With three possible alternative solutions to your challenges in mind, sit quietly and
observe how you feel in your most relaxed state. Push all thoughts out of your head except
those about how relaxed you feel.
Then think of the first alternative. Walk it out in your mind and feel it is written in
stone! Theres no turning back! Observe how your body feels. Did it stay relaxed or
did you become uneasy or tense?
Let go of those thoughts and go back to the relaxed state. Move around or shake your arms
and shoulders if needed. Repeat the process using the second alternative. Watch the way
your body responds. Is it tense, uneasy or relaxed this time?
Let those thoughts go and relax again. Then visualize the third alternative and walk it
out as if it has happened. How did your body respond the third time?
One of the alternatives will usually make you feel relaxed where the others didnt.
If the alternative is realistically doable and you feel at peace with it, your intuition
is telling you to seriously consider that direction.
This is a process I have used a number of times over the years, and many of my
students, clients and friends have also found success in it.
Keep the faith and look for alternatives. They will guide you to opportunities that will
help you deal with your challenges now and in the future.
*(The 5 Minutes Quiet Time technique was given in the February 2011 e-letter. Click on
Archives at the bottom of my web pages)
JJ's FAVORITE QUOTES
You gain strength, courage and confidence by every experience in which you really
stop to look fear in the face. You are able to say to yourself, "I lived through this
horror. I can take the next thing that comes along." . . . You must do the thing you
think you cannot do.
- Eleanor Roosevelt
Tele-COACHING & Tele-MENTORING
DO YOU WANT TO IMPROVE in an area? Service? Sales?
* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?
TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business
owners, executives, managers, supervisors and staff members.
Call for your FREE CONSULTATION now! 408 445-1590
EVALUATION OF YOUR ENVIRONMENT
Have you had an Evaluation of Your Environment lately so you could receive suggestions
on improving it? (It's like the doctor's check up, you often don't know you need it, until
after you've had it.)
JJ Lauderbaugh, CMC
408 445-1590, 1716 Husted Ave., San Jose, CA 95124.
JJ works with companies that want to give exceptional customer service to increase sales,
and with Directors and Call Center/Help Desk Managers who want to improve human
She's an international speaker, trainer, facilitator and certified management consultant
(CMC) on customer service management, specializing in performance improvement, call
centers, up/cross selling and outbound calling.
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