JJ's (July '11) Tips in this issue:

1. Accomplishing To Do List
2. JJ's Favorite Quotes
3. Tele-Coaching, Mentoring, Training

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


What have you been putting off doing? How long have these things been on your TO DO list? Do you even have written short- term and long-term lists? How long have you had these items on them? How would you feel if you finally accomplished what is on your lists? What would be the results?


Go on a journey in your mind to answer these questions. Choose one list, your business or personal, short or long-term.

What you will find out about yourself and the way you do or don't get things done will be an eye opener. If you are a procrastinator you'll find some items have been on your lists for a long time. You need to ask yourself if you really want or need to do them after all. If after some soul searching and answering all the questions about them you find you don't have the need or desire to do them, take them off. Clean your lists!

Change how you prioritize what is on the lists by updating to your current circumstances. Ask yourself, what has changed since you first put those items on the list. Are some items in the category of Getting Ready to Get Ready to do something. If they are, get on with it or take it off the list.

Working better with others will often whittle your TO DO list down for you. If you have a tendency to be a loner and don't collaborate with others a lot, you may be bogged down and overwhelmed to the point that decades have gone by without any accomplishments on the hopes and dreams on your lists.

In the last five years collaboration on several projects with colleagues has allowed us to accomplish a number of major items on our lists. We started talking about the possibilities of working together and then visualizing the results if we did. Two or more minds focusing on a project can create miracles and unbelievable results.

One of my colleagues said in the middle and at the end of several collaborations, " You don't know this, but I planned to do something like this twenty or twenty-five years ago. I can hardly believe it is actually happening!" Collaborating on one project led to another and before long a number of projects had been accomplished together.

To collaborate with another, you must be willing to give up total control, become a team player and be willing to let others lead as well as follow at times. There must be a common goal, total trust and a willingness to contribute your natural and acquired skills and talents to the project. It takes hard work and dedication, but the end result is marvelous!

Some things on your list can and should be done alone, but others could use some help from a partner or colleagues. The added bonus is that you will learn a great deal about yourself and others in the process.

Be ready to surprise yourself!

A line in a favorite country song goes: "Life's a dance. You learn as you go. Sometimes you lead, sometimes you follow. It don't matter what you don't know, cuz life's a dance. You learn as you go."


"One-half of knowing what you want is knowing what you must give up before you get it."
- Sidney Howard

"I am a member of a team, and I rely on the team, I defer to it and sacrifice for it, because the team, not the individual, is the ultimate champion."
- Mia Hamm

"You must pay the price if you wish to secure the blessing."
- Andrew Jackson


DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now! 408 445-1590


Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)



JJ Lauderbaugh, CMC
408 445-1590, 1716 Husted Ave., San Jose, CA 95124.

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:


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JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2010. Reprinted with permission from JJ's Tips, a monthly internet newsletter. For your own personal subscription, email jj@jjlauderbaugh.com.

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