JJ's (Aug '11) Tips in this issue:

1. Restoring Hope
2. JJ's Favorite Quotes
3. Tele-Coaching, Mentoring, Training

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


Have circumstances caused you to lose hope in your desired results? What do you need to do to restore hope for your desired outcome?


An email came to me this morning about a free, inspirational, live coaching event that a colleague was offering. The title was, The #1 Key to Achieving Your Success, How to Communicate for Personal and Business Success, and more.

It made me think of one of my clients who has had very difficult work and personal circumstances pull her down this year, so I sent the email offer to her.

She called to thank me for thinking of her and to let me know she had signed up for it. Then she said, "It's just what I needed; it gives me hope again."

Look at what has recently happened to shake your confidence and hope. Outside factors influence your work and play every day. Some slow the process while others speed it up or even completely shut it down. Through it all, you must remain hopeful that it will turn out as you desire.

The dictionary tells us that "HOPE is a feeling of expectation and desire for a certain thing to happen, grounds for believing that something good will happen, a feeling of trust, fresh cause for optimism."

Your mind is powerful with hope! You can find ways to turn the most adverse situation around with hope.

With every adversity there is a lesson to be learned. Sometimes it comes like a swift kick in the pants to cause change when change is needed. From every action there is a reaction whether you want it or not. That is life.

Start watching the lessons you are experiencing or have experienced. It may be time to let go of preconceived ideas on how to do things or to continue the same way. If you keep doing the same thing the same way, you will get the same results. But if you have hope for better results, change is necessary!

Have the courage to change! Surrender to it even though you'll be out of your comfort zone for awhile! Be willing to clean the closets of your life, to let go of the old and welcome the new.

What are your intentions? Where do you want to wind up and with what outcome? What are you willing to give up to get?

When you can answer these questions, you are on your way! Don't procrastinate. Take action today with small changes that will turn you in the desired direction. These actions will give you more hope and courage to tackle the big changes.

This is your journey so make it what you want it to be. Visualize it, get the feeling of having it now. Do something different to progress it in the new direction.

Believe in yourself and your ability to accomplish your hopes and dreams!

(If you would like the link to the free, inspirational coaching event too, send me an email.)



"It's not the will to win that matters - everyone has that. It's the will to prepare to win that matters."
- Paul "Bear" Bryant

"Winning doesn't start around you. It begins inside you."
"Ignore people who say it can't be done."
- Elaine Rideout


DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now! 408 445-1590


Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)



JJ Lauderbaugh, CMC
408 445-1590, 1716 Husted Ave., San Jose, CA 95124.

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:


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JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2010. Reprinted with permission from JJ's Tips, a monthly internet newsletter. For your own personal subscription, email jj@jjlauderbaugh.com.

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