JJ's (Sept '11) Tips in this issue:

1. What's Holding You Back?
2. Signature Customer Service/Support Prof Conference
3. JJ's Favorite Quotes
4. Tele-Coaching, Mentoring, Training

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.

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SITUATION QUESTION:
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What's holding you back from accomplishing your hopes and dreams? How long have you had them?

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SOLUTIONS:
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Now is the time to reassess your hopes and dreams and possibly make new ones. If you keep striking out over and over, you may need to find a new route to them or abandon them so you can move on with your work and life.

Peter Drucker, the man who taught others how to succeed in business, said he disagreed with the old saying "If at first you don't succeed, try, try again." He suggested, "If at first you don't succeed, try once more, and then try something else."

People and circumstances change so you need to be flexible to change with them. A goal that you have had for years may be something you don't really want to accomplish any more. Example: A man had always wanted to be a manager in his company but he was bypassed repeatedly when promotions were given. Finally he realized that he had never made the effort to take classes or study to become a manager. He would rather spend his spare time playing sports or watching them. The thought of sitting in a classroom again or confronting his boss on why he was bypassed made him uncomfortable. Instead he played the "poor me" game and blamed it on others. He didn't have the passion to become a manager or he would have done what was needed a long time ago. It was time he faced reality to create new hopes and dreams that he was willing to work toward.

Another colleague said she had always wanted to play the guitar. When she finally had an opportunity to learn it, she discovered her passion for playing the guitar was gone so she crossed it off her list.

What is holding you back from accomplishing your desires? Have you asked yourself why you wanted this in the first place? Do you still feel accomplishing it is going to make you happy? Have you visualized what your daily life would be like if you did make it happen?

Be honest with yourself and then share your thoughts with someone you trust. Your sounding-board person may be able to help you build a better quality of life with their suggestions.

Don't shoot the suggestions down by saying "but," or "no." If you do, you are only paying lip service to their opinions and trying to make them wrong. Then excuses and arguments will follow instead of constructive brainstorming together.

Verbalizing will help you see the possibility of replacing old hopes and dreams with exciting new ones. Make them doable because you have the passion to do what it takes to get there. Map out a plan and adjust your daily schedule to start working your plan today!

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Signature Customer Service and Support Professionals Conference. Chicago, October 12-13, 2011

Professionals from Starbucks, Horizon Air, Ace Hardware, IRS, PacifiCorp, NISH, OOBE (speaker formerly of Zappos), and other top notch speakers are presenting material you will be able to immediately use contributing, now and in the future, toward delivering extraordinary customer service. They present from a variety of perspectives including innovative uses of cloud technology, applying advanced leadership skills and fresh considerations to reduce costs by creating a high performance culture.

www.signatureconference.com

Contact:
Ivy Meadors
High Tech High Touch Solutions, Inc.
425-398-9292
Ivy@hthts.com

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JJ's FAVORITE QUOTES
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"A vision is not just a picture of what could be; it is an appeal to our better selves, a call to become something more."
- Rosabeth Moss Kanter

"Wisdom is knowing what to do next. Skill is knowing how to do it. And virtue is doing it."
- David Starr Jordan

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Tele-COACHING & Tele-MENTORING
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DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now! 408 445-1590

EVALUATION OF YOUR ENVIRONMENT

Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)

http://www.jjlauderbaugh.com/about.html

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ABOUT JJ:
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JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:

http://www.JJLauderbaugh.com

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Copyright and Reprints:
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Reprint permission is granted when the following credit appears:

JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2011. Reprinted with permission from JJ's Tips, a monthly internet newsletter. For your own personal subscription E-mail:

jj@jjlauderbaugh.com

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You can make a difference! Send your questions and comments as they are always welcome.

Thanks,

JJ