JJ's (April 2012) Tips in this issue:

1. Springing Forward Now?
2. JJ's Favorite Quotes
3. Tele-Coaching & Tele-Mentoring

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


What are some of the things you can do to renew yourself and recharge those around you? How do you spring forward from where you have been?


Tony Robbins told Oprah Winfrey on a recent OWN Network show that everyone goes through seasons. When an ongoing situation is difficult to deal with you are in the winter season. The economic downturn has put the country in a winter season.

When the situation begins to get better you have started into the spring season. That's when you begin planting the seeds for change and looking for new growth.

During the long winter your thoughts turned to what you could possibly do to alter the adverse situation. These were seeds for growth and change that you plant and nurture at the beginning of your spring season. Then you watch to see what grows.

That new growth does not always appear as expected and it usually does not happen all at once. It takes time, patience and nurturing to materialize.

As you are experiencing the spring season in your actual yard now, you've probably noticed that flowers are popping out and splashing the landscape with jewel tones. They have gone through the difficult time of winter and are springing forward with bursts of color. They have renewed themselves and many times changed from former years.

The plants had help along the way to get to this spring point, and so did you. The plants received rain water, sunlight, food and shelter.

What did you receive during your winter even though it was long and hard? In the difficult situations you might have learned to function differently, to work smarter, to change your beliefs and perspective about your job, people or life. Now, what are you going to do with what you've learned during your winter?

Let go and spring forward to new beginnings, new ways of functioning. They are waiting for you to do something. Be courageous and adventurous. Get excited and continue possibility thinking.

Start by releasing old resentments, and commit to refusing to waste precious mindshare on what has been. Instead, paint a picture in your mind of what your renewed spring will be. Enlist others to join your new way of being. People are drawn to enthusiastic, positive people who inspires them. Become a catalyst for change and renewal right where you are. Make it the beginning of your spring season now!

Robbins also told Winfrey that we all have to go through our winters. And that he strongly suggests getting rid of saying "I should," and instead, say "I must" to start the change into the spring season.

I wish you happy springing forward if it's time to leave your winter behind! And do it with enthusiasm!


"Enthusiasm is one of the most powerful engines of success. When you do a thing, do it with all your might. Put your whole soul into it. Stamp it
with your own personality. Be active, be energetic and faithful, and you
will accomplish your object. Nothing great was ever achieved without
- Ralph Waldo Emerson

"Passion is energy. Feel the power that comes from focusing on what
excites you."
- Oprah Winfrey


DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now! 408 445-1590


Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)



JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:


Copyright and Reprints:

Reprint permission is granted when the following credit appears:

JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2011. Reprinted with permission from JJ's Tips, a monthly internet newsletter. For your own personal subscription E-mail:


REFERRALS Requested: Please pass this newsletter on to friends and colleagues who would also benefit from it. If you want to unsubscribe, reply Unsubscribe on the subject line. Our database is "never-sold or shared."

You can make a difference! Send your questions and comments as they are always welcome.