JJ's (Nov 2012) Tips in this issue:

1. Let it go! Be Thankful!
2. JJ's Favorite Quotes
3. Tele-Coaching, Mentoring, Training

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Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be
answered in an upcoming newsletter.

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SITUATION QUESTION:
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When someone I work with says and does things that irritate me, it wrecks the good working environment in our department for me. That person has been around a long time and is a valuable contributor to our team. We have discussed his behavior and he is better for a while. Then the irritations start again and we are like oil and water not mixing. What can I do to co-exist when this happens?

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SOLUTIONS
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There will always be people in your workplace and also customers who make you frown and feel negative when they are irritating. You will probably find those same personality types in your family at times too. In fact, many holiday gatherings have been ruined when the irritations have become too annoying.

If you experience daily irritations, before long you will be so highly focused that they will overshadow everything else.

Here's a saying that came to me last week. It will help you see that you have choices on how you see a situation, a trouble or an irritation.

Troubles

A trouble is like a pebble.

Hold it too close to your eye and it fills the whole world and puts everything out of focus.

Hold it at a proper distance and it can be examined and properly classified.

Throw it at your feet and it can be seen in its true setting, just one more tiny bump on the pathway of life.

Author Unknown

When you become more aware of your choices, learn to let the irritation go! It is probably not about you anyway. It is about him and the way he looks at situations involving you. Let it go! By adopting the attitude of letting it go, you will take away his power over you. He can only irritate you if you let him.

Something has probably stressed him that caused him to revert to his irritating manner around you. You may be triggering some of that stress because you remind him of someone else who seemed like you in their interactions with him. Or the stress could be from something totally unrelated to you.

Regardless, accept him as he is (good or bad) at the moment. If you feel you might have contributed to the irritation, work to eliminate your behavior trigger. No one is perfect, so don't fuel the fire by hanging onto the irritation. Instead, let it go and you will defuse it for both of you.

During the holidays people become stressed and irritated. You may need to make a small sign saying, "Let it go." Put it on your desk so you'll think it, and then do it. It's been said that when you think it, ink it.

Remember, you can't change anyone else. You can only change yourself, but if you change yourself enough, you might be able to influence others in a positive direction.

Also remember to give thanks for all the co-workers, customers and relatives who are nice, and even fun to be around. Then you'll attract more of those.

Let it go! Be thankful!

Happy Thanksgiving!

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JJ's FAVORITE QUOTES
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"Success is the sum of small efforts, repeated day in and day out."
~ Robert Collier

"We are what we repeatedly do. Excellence, therefore, is not an act but a habit."
~ Aristotle

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Tele-COACHING & Tele-MENTORING
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DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now! 408 445-1590

EVALUATION OF YOUR ENVIRONMENT

Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)

http://www.jjlauderbaugh.com/about.html

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ABOUT JJ:
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JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:

http://www.JJLauderbaugh.com

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Reprint permission is granted when the following credit appears:

Reprinted with permission from JJ's Tips, a monthly internet newsletter.
JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2012.
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You can make a difference! Send your questions and comments as they are always welcome.

Thanks,

JJ