JJ's (Feb 2013) Tips in this issue:

1. Finding Your Happy Face?
2. JJ's Favorite Quotes
3. Tele-Coaching & Tele-Mentoring


Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


A few people are consistently happy even through their ups and downs. What do people with happy faces know that the rest of us don't?


These happy people make the best of every situation whether it is good or bad.

In the growing world of positive psychology, the studies of positive relationships and experiences suggest that how we react to situations is more important than the actual situation.

Many are caught up in the "as soon as" syndrome. As soon as I get a promotion, as soon as I find the right relationship, as soon as I get a house, have a baby, etc. I will be happy. Until then they don't feel they have any reason to put on the happy face.

When we do get what we think will make us happy we have the happy face until the thrill of it wears off according to a new book, "The Myths of Happiness" written by Sonja Lyubomirsky. She says this leads to viewing life as a black or white world and prevents us from seeing the up side of negative situations. Often these are lessons to be learned and new opportunities can come from them.

Lyubomirsky said, "While some of these major challenges will definitively and permanently change our lives for better or for worse, it is really our responses to them that govern their repercussions. It sounds cliché, but happiness to a large extent resides inside us, and once we know that, we can take advantage of it."

Once your basic needs are met, happiness can be a mindset. That happy mindset can be as simple as a smile to a stranger, which welcomes them into your space. It can instantly trigger the stranger or co-worker into a more positive mindset too.

Other acts of kindness for people who work with you or for someone who needs help can give you and them a happy face.

Other experts have suggested keeping a journal and reviewing the positive things that have come your way. Some call them gratitude journals. They can help you realize how many positive events are happening in your life.

My husband and I recently spent several weeks visiting other regions of the country. He documented each area with short entries on his iPhone. The picture he placed with each entry brought back great memories of the fun we had and helped us realize how fortunate we are.

It gave us lots of happy smiles from our last trip to Tucson where we toured the Old Tucson Studios. Many western movies, television shows and commercials have been shot there. The following day it was snowing so hard that a major golf tournament had to be postponed.

The pictures of the store front with a stagecoach followed by a picture of snow all over our car made the entries come alive. It was done with an app called Day One and is available through the Apple store.

Whether you write the old fashion way on paper or with technology, it does not have to be every day to be effective. Write when you are inspired with the events of your days, weeks or months.

Look for ways to have a happy face and you'll be surprised how easy it is! It can become your new inner mindset!


"A dead end is just a good place to turn around."
~ Naomi Judd

"We don't accomplish anything in this world alone...and whatever happens
is the result of the whole tapestry of one's life and all the weavings of
individual threads from one to another that creates something."
~ Sandra Day O'Connor

"It's not the load that breaks you down, it's the way you carry it."
~ Lena Horne


DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now! 408 445-1590


Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)



JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:


Copyright and Reprints:

Reprint permission is granted when the following credit appears:

Reprinted with permission from JJ's Tips, a monthly internet newsletter.
JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2013.
For your own personal subscription E-mail:


REFERRALS Requested: Please pass this newsletter on to friends and colleagues who would also benefit from it. If you want to unsubscribe, reply Unsubscribe on the subject line. Our database is "never-sold or shared."

You can make a difference! Send your questions and comments as they are always welcome.