JJ's (Mar 2013) Tips in this issue:

1. What & Who Are You Enabling?
2. JJ's Favorite Quotes
3. Tele-Coaching & Tele-Mentoring

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Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.

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SITUATION QUESTION:
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How are you enabling others by your actions, reactions or non-actions? Is your enabling positive or negative?

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SOLUTIONS:
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If a teammate consistently wastes time and you have to pick up the slack to meet your shared deadlines, it is time you have a talk with them. When you condone poor behavior that affects your sense of accomplishment, well being or health, you are enabling them to continue taking advantage of you if you don't bring it to their attention. They may not be aware of how you feel or that it is unacceptable behavior.

Diplomatically have a conversation with them about the situation and ask if they realize this is a pattern. Then point out what the results of this pattern are. It causes resentment from other co-workers, stress for everyone as deadlines approach and poor team cooperation.

If people are not sharing the responsibility and cooperating with each other you do not have a team – you just have individuals saying they are a team. Don't enable others to tear down your team. Instead, help others on your team grow and hold up their end.

If you support people who are striving to improve, you are a positive enabler. Become their cheerleader and everyone wins!

You may negatively enable friends or family to ignore health issues by reinforcing their bad habits. In the last week I have observed several situations where this is happening.

A husband has been told to change his eating habits because he has diabetes. He refuses to eat differently and his health is quickly deteriorating. His wife is enabling him by continuing to cook the high carb foods they both like. Now he is facing possible amputation of his foot.

To become a positive enabler, help the person who needs to change find the payoff! They are often in denial that change is really necessary!

Nobody changes on purpose unless they feel there is a great payoff at the end. Help them find what motivates them. Give them an incentive to make the changes that are necessary….for their health, career, self esteem, mobility, appearance, relationship, etc.

They will be asking, "What's in it for me? Why should I change? There must be a big payoff and you can help them see what it is.

Positive enablers very often have to be willing to make changes too. This is especially true if you are in daily contact with the person who needs to change. So ask yourself, "What's in it for me?" The answer should be be a big payoff for you too!

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JJ's FAVORITE QUOTES:
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"Individuals play the game, but teams beat the odds." ~ SEAL Team Saying

"Alone we can do so little; together we can do so much." ~ Helen Keller

"When you're finished changing, you're finished." ~ Ben Franklin

"It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change." ~ Charles Darwin

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Tele-COACHING & Tele-MENTORING
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DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now! 408 445-1590

EVALUATION OF YOUR ENVIRONMENT

Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)

http://www.jjlauderbaugh.com/about.html

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ABOUT JJ:
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JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:

http://www.JJLauderbaugh.com

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Copyright and Reprints:
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Reprint permission is granted when the following credit appears:

Reprinted with permission from JJ's Tips, a monthly internet newsletter.
JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2013.
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jj@jjlauderbaugh.com

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You can make a difference! Send your questions and comments as they are always welcome.

Thanks,

JJ