JJ's (July 2013) Tips in this issue:

1. Do You Love Your Job?
2. JJ's Favorite Quotes
3. Tele-Coaching & Tele-Mentoring


Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


Do you truly love your job or are you just playing the role of loving or maybe liking your job? Be honest, do you possibly hate going to work?


There isn't a job in the world that you would totally love. Some parts of your job are more interesting and fun than others. There are always parts that you wish someone else would do. And sometime you can delegate those tasks to people who works with you.

An article in our June 2013 San Jose Mercury News had the headline: Workers turned off, tuned out, poll finds. It caught my eye since my job for many years has been helping people in the workplace create a better quality of life for themselves. In doing so they become more productive and happier in their work environment and their company benefits. It's a win-win!

The article said "Seven out of 10 workers have 'checked out' at work or are 'actively disengaged' according to a recent Gallup survey."

"The poll, released last week, examined worker engagement beginning 2010 and ending in 2012."

The article said "The survey classifies three types of employees among the 100 million people in America who hold full-time jobs: Those 'actively engaged,' 30 million workers; Those not engaged -- employees just going through the motions at work—about 50 million; and Those 'actively disengaged,' who hate going to work—about 20 million— who undermine their companies with their attitude, according to the report."

WOW! That's a lot of people under-performing at their companies!

This information grabbed my attention because companies often hire me to improve morale, attitudes and productivity. With so many disengaged employees out there, companies are having a tough time getting people to give a hundred percent and love their jobs.

If you recognize yourself in the not engaged or actively disengaged categories from the poll, it's time to reevaluate why you are in your present job. What were the circumstances that brought you to it? What have you learned there? Patience perhaps? What have you contributed? Have you tried to love this job? Why not? What would need to change for you to love it?

Is your job or boss making you stressed, ill or angry? How is that working for you? Have you tried to improve the situation with crucial conversations? Have you checked your own attitude and worked to adjust it? How is your health with extra stress?

What would your ideal job be there or with another company? Have you ever loved a job? What's holding you back from enjoying it? What needs to change for you to love it?

It takes a bit of soul searching to answer these questions, but in the end, you will learn a lot about yourself and why you are not engaged in your job.

You may even be jealous of those who do love their jobs. They actually look forward to going to work to make their unique contribution there. You may even hear them say, "I get to go to work, I'm so lucky!" It's the attitude of the engaged employee!

If you feel economically stuck in your job for the time being, work to become more engaged so when you do move on, you will have a good reference. You might even surprise yourself and learn to love it!


"Life is 10% what happens to you and 90% how you react to it."
- Charles Swindoll

"The only way to do great work is to love the work you do."
- Steve Jobs


DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now! 408 445-1590


Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)



JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:


Copyright and Reprints:

Reprint permission is granted when the following credit appears:

Reprinted with permission from JJ's Tips, a monthly internet newsletter.
JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2013.
For your own personal subscription E-mail:


REFERRALS Requested: Please pass this newsletter on to friends and colleagues who would also benefit from it. If you want to unsubscribe, reply Unsubscribe on the subject line. Our database is "never-sold or shared."

You can make a difference! Send your questions and comments as they are always welcome.