JJ's (Nov 2013) Tips in this issue:
1. Gratitude & Generosity
Use the following tips as training tools.
Present this situation to your group and brainstorm solutions together, or submit your own situation question to be
Is there someone you would like to thank but just have not done it? Are you stressing the small stuff and forgetting to express your gratitude?
When someone genuinely thanks you, it brightens your day and makes you feel great. It lifts your spirits and makes you smile.
Several situations caused me to reflect on gratitude this week. Some thanks and gratitude came my way from a client, friends and a relative all in this last week! As surprised as I was, it made me feel very appreciated and proud for helping others help themselves, which is my passion.
As we enter the holiday season with Thanksgiving, think about who you will thank. If you are in the public at your work, genuinely thank those people who are supporting your business. Regardless of your job title, you are in customer service, marketing and sales every time you interface with a customer or potential customer.
If you are a manager of people, inspire and train them to enjoy the interaction, smile and thank every customer!
You may never know what your gratitude does to change their lives for the better…and yet you may. Here is a story that demonstrates what I mean. It was an email from a close friend.
IT'S WHAT YOU SCATTER
I was at the corner grocery store buying some early potatoes... I noticed a small boy, delicate of bone and feature, ragged but clean, hungrily appraising a basket of freshly picked green peas.
Pondering the peas, I couldn't help overhearing the conversation between Mr. Miller (the store owner) and the ragged boy next to me.
'Hello Barry, how are you today?'
'H'lo, Mr. Miller. Fine, thank ya. Jus' admirin' them peas. They sure look good.'
'They are good, Barry. How's your Ma?’
'Fine. Gittin' stronger alla' time.’
'Good. Anything I can help you with?’
'No, Sir. Jus' admirin' them peas.'
'Would you like to take some home?' asked Mr. Miller.
'No, Sir. Got nuthin' to pay for 'em with.'
'Is that right? Let me see it', said Miller.
'Here 'tis. She's a dandy.'
'I can see that. Hmm mmm, only thing is this one is blue and I sort of go for red. Do you have a red one like this at home?' the store owner asked.
'Not zackley but almost.'
Mrs. Miller, who had been standing nearby, came over to help me.
When they come back with their red marbles, and they always do, he decides he doesn't like red after all and he sends them home with a bag of produce for a green marble or an orange one, when they come on their next trip to the store.'
I left the store smiling to myself, impressed with this man. A short time later I moved to Colorado , but I never forgot the story of this man, the boys, and their bartering for marbles.
Several years went by, each more rapid than the previous one. Just recently I had occasion to visit some old friends in that Idaho community and while I was there learned that Mr. Miller had died. They were having his visitation that evening and knowing my friends wanted to go, I agreed to accompany them. Upon arrival at the mortuary we fell into line to meet the relatives of the deceased and to offer whatever words of comfort we could.
Ahead of us in line were three young men. One was in an army uniform and the other two wore nice haircuts, dark suits and white shirts...all very professional looking. They approached Mrs. Miller, standing composed and smiling by her husband's casket.
Each of the young men hugged her, kissed her on the cheek, spoke briefly with her and moved on to the casket. Her misty light blue eyes followed them as, one by one; each young man stopped briefly and placed his own warm hand over the cold pale hand in the casket. Each left the mortuary awkwardly, wiping his eyes.
Our turn came to meet Mrs. Miller. I told her who I was and reminded her of the story from those many years ago and what she had told me about her husband's bartering for marbles. With her eyes glistening, she took my hand and led me to the casket.
'We've never had a great deal of the wealth of this world,' she confided, 'but right now, Jim would consider himself the richest man in Idaho ...'
With loving gentleness she lifted the lifeless fingers of her deceased husband. Resting underneath were three exquisitely shined red marbles.
Today I wish you a day of ordinary miracles ~ A fresh pot of coffee you didn't make yourself...
An unexpected phone call from an old friend.... Green stoplights on your way to work....
The fastest line at the grocery store....
A good sing-along song on the radio...
Your keys found right where you left them.
IT'S NOT WHAT YOU GATHER, BUT WHAT YOU SCATTER THAT TELLS WHAT KIND OF LIFE YOU HAVE LIVED!
~ Author Unknown
DO YOU WANT TO IMPROVE in an area? Service? Sales?
EVALUATION OF YOUR ENVIRONMENT
Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)
JJ Lauderbaugh, CMC
JJ works with companies that want to give exceptional customer service to increase sales,
and with Directors and Call Center/Help Desk Managers who want to improve human
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