JJ's (Feb 2014) Tips in this issue:

1. Renewal & Paying It Forward
2. JJ's Favorite Quotes
3. Tele-Coaching & Tele-Mentoring


Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit
your own situation question to be answered in an upcoming newsletter.


Do you want better results this year than last? Now that the first two months of the new year have almost past, have you followed through on your good intentions?


Life happens on and off the job and good intentions often fall by the wayside about now. Some people call them resolutions and others call them thoughtful intentions, but if you keep doing the same things the old way you will keep getting the same old results.

So to accomplish true renewal you need to emphasize innovation, new ways of doing things, reaching out and changing in 2014.

That sounds like a lot to accomplish but it isn’t if you know how to practice “the power of the pause.” Maria Shriver coined that phrase and recently spoke about it at her daughter’s college graduation. She talked about the importance of stopping and evaluating where you are in life and then paying it forward for positive change. Shriver confessed that she had found it hard to learn but felt it was well worth the effort.

Start by becoming more efficient at the jobs you do everyday so you can take the “pause." That could be the only way you will have the time to be innovative and create a plan for change.

Start today, right where you are! What could you be doing more efficiently or delegating to someone else?

Who else working around you needs a helping hand in their renewal? Would it benefit both of you to work together and hold each other accountable for positive results?

Inspire renewal around you and you will be paying it forward to a better future!


“It’s not what happens to you, it’s what you do about it."
~ W Mitchell, CSP, CPAE

"Learn from the past, prepare for the future, and perform in the moment."
~ Mike Van Hoozer


DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now
408 445-1590


Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)



JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:


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Reprinted with permission from JJ's Tips, a monthly internet newsletter.
JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2014
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