JJ's (July 2014) Tips in this issue:

1. Been Laughing & Smiling Lately?
2. JJ's Favorite Quotes
3. Tele-Coaching & Tele-Mentoring


Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


Have you been laughing and smiling lately? If not, why not? Are you taking yourself, job and life too seriously?


Every so often you need to ask yourself these questions and listen to your own answers. If you aren’t finding things to laugh about, you are probably frowning and are quite serious. Daily and unexpected challenges can shove you that direction. Before long it consumes you and becomes a way of life both personally and professionally!

Before long, your worries from home are taken to the office and your job worries are brought home. There is no escaping your concern and seriousness in both places. It also affects the environment and those around you. You probably aren’t that much fun to be around when you are serious all the time.

Breaking the pattern is not easy, but looking for reasons to smile and laugh can help.

When the Twin Towers in New York went down a few years ago, I too felt the shock of what had happened. My life became fearful and serious in seconds and it remained there for days and weeks. One day I realized that all the laughter and smiling had gone out of our lives and it was time to bring it back.

That day I turned off the TV programs that were rehashing the tragedy and turned to programs and people who could bring laughter and smiling back to us. It worked! Before long our new normal had been established by doing this.

The negative television shows and conversation can keep you down during trying times too.

Adding new activities with people who are upbeat helps. Accept invitations to socialize and have fun again! It can be like a mini vacations from your worries and concerns.

Example: My husband and I go swing and country dancing every week when we're home. Most of our close friends have come from the dance community over the years. These are people who like to have a good time and that includes lots of hugging, smiling and laughing together.

Yesterday was a great example of that! We attended a country wedding of two dancers who are well known on the national level. It was an outdoor evening wedding in Fresno, California. The temperature was l08 and we dressed in casual sun-dresses, short sleeves and some even wore shorts. The groom’s ranch was the perfect place to welcome the 350 dancers who had come from all over. We smiled, laughed, joked, ate, drank and took pictures at every turn. It was a beautiful and romantic wedding with bridesmaids and the bride dancing down the isle. Even the ceremony had us laughing and smiling. Later they opened their big barn, and there we danced on a newly-laid hardwood floor until late in the evening. It was one of the most uplifting and wonderful evenings for everyone!

This was truly a memorable wedding party, and it will bring smiles and laughter to everyone who attended for years to come. Everyone took a mini vacation from their worries and concerns that evening. It was therapeutic for all!

Look for ways to bring more laughter and smiles into your life. It will be good for your life/work balance!


"To be healthy, wealthy, happy and successful in any and all areas of your life you need to be aware that you need to think healthy, wealthy, happy and successful thoughts twenty four hours a day and cancel all negative, destructive, fearful and unhappy thoughts. These two types of thought cannot coexist if you want to share in the abundance that surrounds us all."

~ Sidney Madwed


DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
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* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

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408 445-1590


Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)



JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:


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Reprinted with permission from JJ's Tips, a monthly internet newsletter.
JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2014
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