JJ's (Oct 2014) Tips in this issue:

Remember: Make A Difference Day 2014 is on Saturday, October 25th. You may want to make it your way of life! Look on our web page under Newsletter Archives for suggestions from the September 2014 E-Letter!


Look for the Sunny Side

Do you or your teammates/family have a tendency to see what’s wrong with everything or what’s right and good about what is happening around you?

You can turn that outlook around according to Elaine Fox, Oxford psychologist and author of Rainy Brain, Sunny Brain. She suggest it’s actually possible to retrain our brains to be more sunny. Even though studies have shown that our genes have 30% to 40% control over our mind-set.

Fox suggests that you can create a sunnier outlook by concentrating on these simple steps: (And who doesn’t need to be sunnier at times.)

1. Put yourself out there to accomplish more things that are important to you. Extend extra effort into things that are meaningful to you.

You may need to be more productive and approachable at work, get on a regular exercise program with a partner or spend more quality time with your children or family. Talk it over with the people in your life and you will come up with new approaches to a number of areas in your life!

2. Make time for yourself! If stress is a big part of your life, tension and a negative mind-set will follow. Take a mini-vacation from it every day! Fox suggests that you “literally take 10 minutes in the day out to sit … turn off everything.” It will help reduce your stress!

In past e-letters I have written on the 5-Minutes of Quiet Time that I've taught participants in my seminars and executive coaching sessions. It has been life-changing for many of them, and it is what I treat myself to every morning. Even when I’m traveling and hours off my California time zone, I still get up 15 to 20 minutes early to have my quiet time. That is the time I am most rested and receptive to programming the day ahead of me. (E-mail me if you would like more information on this simple process.)

Fox also recommends spending more time outdoors. If you wear a pedometer it will spur you on to getting the 10,000 steps that Kaiser Permanente medical facility recommends a day. (This has helped me walk about 4 miles a day since I started wearing the pedometer.) There are so many benefits to your body for walking, running or jogging on a regular basis! In fact, it is one of the best stress reducers!

3. Count your blessings: She also suggests that you start recording all the good things that happened during each day for a while. Every few days, review them and you will see how many things are going well for you. Dwell on those and you will draw more to you!

Here is another technique that has worked to draw positive results to my students over the years. Write a wish list of all the things you want to accomplish this year and what you need to do to make them a reality. Then place a memo on your calendar to read the list aloud once a month. As you cross off the ones you’ve accomplished each month, it gives you a feeling that you are doing what is important to you for a happier, more positive mind-set.

Fox also said, “We know that by doing these kinds of techniques the biases will gradually start to change.” And you’ll have a tendency to look more toward the Sunny Side of Life!


"The price of inaction is far greater than the cost of a mistake."
- Meg Whitman

"Happiness is when what you think, what you say, and what you do, are in
- Mahatma Gandhi


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JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

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Reprinted with permission from JJ's Tips, a monthly internet newsletter.
JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2014
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