JJ's (Feb 2015) Tips in this issue:

1. What are you telling yourself?
2. JJ's Favorite Quotes
3. Tele-Coaching & Tele-Mentoring

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


Think back to the thoughts you've had in the last twenty four hours, and notice how they've made you feel. Did they make you happy and fun-loving? If they didn’t, why not? What thoughts pulled you down or got in the way?


If you can’t remember what you thought, think of how you felt and what the main theme on your mind was. It could have been something about work that was making you concerned or a an illness that has you feeling low energy. Both could be triggering thoughts and fears of the unknown. This is negative goal-setting.

Everyone experiences thoughts like these but it's important to nip them in the bud because they are programming you for more of the same. The more you dwell on something, good or bad, the more you attract it. This is called the Law of Attraction!

Simply being aware of your thoughts and refusing to dwell on the negativity in your work or life can turn you in a new direction. Watch how you’re feeling and then notice what you’ve been thinking! Immediately change your thoughts to positive areas of your work or life and you’ll see that your feelings change too.

Try this for a day and you’ll feel the difference. Then try for a week and you'll be amazed at what you're attracting. If you dwell on what you want instead of what you don’t want, you’ll attract a better quality of life for yourself in all areas!

A headline on the sports page of our local newspaper grabbed my attention yesterday. It said, BIG PAYOFF TO ATTITUDE ADJUSTMENT. It told about a player who was unhappy with his management team in his early years and how his negative and counter productive thoughts of entitlement had undermined his career. When he finally realized he was attracting more of the same he started dwelling on what he wanted instead of what he didn’t want.

The sports writer Andrew Baggarly called that an attitude adjustment. He wrote, "When the club purchased his contract last July, teammates and coaches noticed an immediate difference in his demeanor. There was a lightness about him. He replaced entitlement with enthusiasm. He wasn’t indignant over what he lacked but grateful for what he had — including a full uniform once more."

Baggarly was writing about Giants player Travis Ishikawa. Baggarly said, “His home run in Game 5 of the NLCS clinched a pennant, challenged the sound barrier at China Basin and forever gilded his name in Giants lore.

This is a great example of how powerful your mind is! You attract what you’re thinking about so monitor your thoughts to get what you want at work and life. It’s the Law of Attraction working for you!


"What you get by achieving your goals is not as important as what you become by achieving your goals."
- Henry David Thoreau


DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

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408 445-1590


Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)



JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:


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Reprinted with permission from JJ's Tips, a monthly internet newsletter.
JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2015
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