JJ's (Mar 2015) Tips in this issue:

1. Time for Growth
2. JJ's Favorite Quotes
3. Tele-Coaching & Tele-Mentoring

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit
your own situation question to be answered in an upcoming newsletter.


What are you and the people around you becoming? Are you pleased with your personal and professional growth?


You are always in a state of becoming, renewing and growing in one direction or another. The people around you influence you as you influence them. Are you aware of the direction you are growing?

In late March and April in the warm climates you can see the bright, jewel-toned flowers and trees that are starting to bloom. You know something new and exciting is happening but not what the true growth will be! You are like those flowers and trees and so are the people in your workplace and home.

Be what you want others to see. Would people describe you as bright and jewel-toned or new and exciting? It’s been said that your view of life Is what makes your life, and constant growth is a big part of it. Set bigger goals, dream bigger dreams, reach out to others and get ready for more!

Always focus your dominant thoughts on desired results and the desired conditions. Refrain from dwelling on what you don’t have or haven’t accomplished yet.

If you’re thinking that you’re too old to start thinking so big, you’re going to be 5 years older in 5 years anyway, so why not grow in another exciting direction in the process. Remember, you are always becoming anyway. If you have limitations, factor those in and they may set a new and exciting direction you hadn’t planned for yourself.

Here are a few tips from Dan Baker PhD, owner of Dan Baker Consulting near Lincoln Nebraska:

Happy growth-oriented people don’t spend more time than necessary around unhappy and negative people. When they are in their presence, they work to discover what makes them miserable. If they too have those negative tendencies, they strive to manage them better.

They don’t feel trapped. They focus on the options that are still open to them. Baker said, “When you feel trapped by circumstances, ask yourself, How can I manage myself better?”

They don’t procrastinate. They get the unpleasant task over with first so it doesn’t loom so big later. They set early deadlines and break big unpleasant tasks down into small manageable parts. Sometimes they put off tasks for fear of failing or making the wrong decision. Then they have to rush which increase the chances of something going wrong.


As I’ve said for years, "When you don’t make changes when changes are due, you often bring in drama and trauma to make you make those changes anyway!” An example would be getting a traffic ticket for speeding because you didn’t heed your inner voice telling you to get your lead foot off the gas and slow down. It certainly brought drama and trauma into your life because you didn’t make the change earlier.

It’s the time for growth and change! If you keep doing the same thing the same way, you’ll keep getting the same results. Today is the first day of the rest of your life so take advantage of it! Go out and make something new and exciting happen around you!


"You become what you think about."
- Napoleon Hill, Success Through a Positive Mental Attitude

"Learn from the past, prepare for the future, and perform in the moment."
- Mike Van Hoozer


DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now
408 445-1590


Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)



JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:


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Reprinted with permission from JJ's Tips, a monthly internet newsletter.
JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2015
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