JJ's (April 2015) Tips in this issue:

1. Are You Smiling Enough for Career & Well-being?
2. JJ's Favorite Quotes
3. Tele-Coaching & Tele-Mentoring

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.

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SITUATION QUESTION:
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Think of the five people you see and interface with the most. Are they smiling people? Would you say they are positive or negative in their conversations and attitudes? How are they affecting you?

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SOLUTIONS:
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A speaker friend Steve Straus sent his Steve’s 3-Minute Coaching email to me this week. He told his readers to ask themselves this question.

"Am I the average of the five people I hang around most?"

Straus’ Coaching Point: "It has been said by many for years that each of us are so influenced and shaped by the people closest to us that we become the average of the collection of them. Five is not a magic number; it’s an indication of the small number it takes to have a major impact on you.”

To take this idea a step further, notice how often they smile and if they affect you in a positive way. New research shows that putting on a smile makes you more likeable and healthier because it changes the brain.

A study from Penn State University discovered that smiling changes other’s perception of you. You appear more competent, courteous, approachable and happier which makes people want to do business with you.

How often do our customer service front line staffs at businesses we frequent smile at us? They need to know how beneficial smiling will be to their career and future potential. They can get the same results even if they are faking it!

According to a Fast Company article written by Vivian Giang on How Smiling Changes Your Brain, this is a good reason to start smiling more with teammates and those you want to attract to your business.

Giang wrote “Researchers at Uppsala University in Sweden concluded that frowning when looking at someone smiling is possible, but would be very difficult.” She asks “Why is a smile so powerful? It all comes down to how smiling can change your brain.
When you smile, your brain is aware of the activity and actually keeps track of it. The more you smile, the more effective you are at breaking the brain’s natural tendency to think negatively. If you smile often enough, you end up rewiring your brain to make positive patterns more often than it does negative ones.”

Wayne Dyer who is the author of Wishes Fulfilled, tell us to monitor our thoughts and work toward having more positive ones for good health and happiness. He suggests saying an affirmation such as, “My positive thoughts are my dominant thoughts.” Smiling more can start that process.

Before I became a professional speaker and consultant, I owned a personal improvement and modeling school and agency. In one of my classes I asked the students to go to a busy mall and walk around making eye contact and smiling at people. When they came back they were amazed at how people smiled back at them. They also noticed the people appeared happier and less stressed too.

On days when I have been amused or am thinking happy thoughts, I notice people are smiling at me. Then I realize I’m smiling at them and they are mirroring back my smile. On other days I notice nobody is smiling and then I realize that I’m not smiling either.

Smiling is contagious! It’s a stress reliever and it can improve your mood! But most of all, it can change your brain and consequently, your life, career and health!

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JJ's FAVORITE QUOTES:
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"We all create the person we become by our choices as we go through life. In a real sense, by the time we are adults, we are the sum total of the choices we have made."
~ Eleanor Roosevelt

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Tele-COACHING & Tele-MENTORING
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DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now
408 445-1590

EVALUATION OF YOUR ENVIRONMENT

Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)

http://www.jjlauderbaugh.com/about.html

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ABOUT JJ:
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JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:

http://www.JJLauderbaugh.com

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Copyright and Reprints:
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Reprint permission is granted when the following credit appears:

Reprinted with permission from JJ's Tips, a monthly internet newsletter.
JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2015
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You can make a difference! Send your questions and comments as they are always welcome.

Thanks,

JJ