JJ's (May 2015) Tips in this issue:

1. Happiness Work Ethic?
2. JJ's Favorite Quotes
3. Tele-Coaching & Tele-Mentoring

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


Does your work ethic cause happiness at work and home, or would it be described as negative and boring? Are you aware that you have a work ethic?


Your work ethic is how you think the job should be done and how much effort you are willing to put into it. The dictionary states, "Work ethic is a value based on hard work and diligence."

Think back to your first job and remember how you felt learning all the details about how to do the job. You learned that you were expected to perform certain tasks and you would be paid to do them. That meant showing up on time and meeting your supervisor’s expectations.

Sometimes you would have preferred to hang out with your friends but you went to work because you had committed to it and you needed the money. That was the start of forming your work ethic.

You also noticed that your supervisor or boss did a lot of extra things to keep customers happy and coming back. Hopefully you started imitating them and you liked feeling you had been a positive influence too. Perhaps you even volunteered to stay late when needed and fill in for someone who didn’t show up for work. You became a dependable asset to the team with a good work ethic.

Now you’re a mature adult asking yourself if you have a happiness work ethic. Others know they can depend on you but do you bring a positive “can do” attitude to work too?

Shawn Achor who wrote The Happiness Advantage tells us to retrain our “brain to scan for the good things in life—to help us see more possibility, to feel more energy and to succeed at higher levels.” If you practice a more positive thinking pattern, it will create a happiness loop. Achor said “Happiness is a work ethic…It’s something that requires our brains to train just like an athlete has to train."

With constant positive training, negativity is pushed aside and productivity, creativity and performance increases at work and life.

Before your next meeting, remember this quote from Achor.

“if you want to set the tone or mood, make sure you get some of the first words in. Think about it, which meeting would you prefer to attend? One that starts with “Let’s get going because we have so much to do today and a lot of fires to put out” or one that starts with “I’m happy to see you all today—it’s great that we have such a strong team working on these exciting new projects”? Same reality but a very different outlook. Then sit back and watch how people’s engagement and motivation improve in response to your power lead. It’s one of the most effective tools in this book.”
— Shawn Achor, Before Happiness: The 5 Hidden Keys to Achieving Success, Spreading Happiness, and Sustaining Positive Change

Put a positive spin on everything with your “can do” attitude, and you will create a strong happiness work ethic that others will want to imitate. Then you open the door to becoming the Manager or Company of Choice where people want to work for you regardless of pay or surroundings. Your happiness factor will be a magnet!


“Constantly scanning the world for the negative comes with a great cost. It undercuts our creativity, raises our stress levels, and lowers our motivation and ability to accomplish goals.”
— Shawn Achor, The Happiness Advantage: The Seven Principles of Positive Psychology That Fuel Success and Performance at Work


DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now
408 445-1590


Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)



JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:


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Reprinted with permission from JJ's Tips, a monthly internet newsletter.
JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2015
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