JJ's (Sept 2015) Tips in this issue:

1. Milestones & Crossroads
2. JJ's Favorite Quotes
3. Tele-Coaching & Tele-Mentoring

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


What milestones are you looking forward to in your life or work? What milestones (crossroads) have already been significant and memorable to you?


At the end of August I experienced a milestone birthday and was very pleasantly surprised by a large party that was thrown for me at my favorite dance place by my husband and two daughters. It was elaborate with lots of dance friends, relatives and surprises galore. Friends had blown up pictures from my dancing, modeling and speaking days, and the picture boards my daughter made showed my early years and throughout my life. It was a spectacular evening with lots of smiles, hugs and surprises—one I will never forget!

In the weeks that followed, I displayed the cards, gifts, balloons and pictures in the great room of my home. As I looked at them and remembered the party and the outpouring of love that I felt that night, I was inspired to write about milestones and crossroads that everyone experiences whether they know it at the time or not.

Age is just a number! Life and work is what you make it! What you think and believe makes the difference. If you think you can, you can! If you think you can’t, you can’t! If you think you’re old, you are! When I was in my twenties I watched a man who worked with my husband become an old man at thirty. In his mind he was over the hill and life was all downhill from then on. His depressed attitude at his milestone birthday affected his work and life. It became a self-fulfilling prophesy!

Other milestones in your life such as choosing a college, taking a job, getting engaged or married and having children are all memorable crossroads. Looking back you can see how your life changed and took on a new growth spurt at those times!

You are on a journey with lots of ups and downs that make life and work more interesting and exciting. During those down times, don’t stay down any longer than necessary so you can experience the highs again soon. Never lose faith in yourself and what else you can accomplish and experience!

As I prepared to write this newsletter, I ran across a note I’d written to myself on how to live to be a hundred. It said:

Have a sense of purpose and don’t retire completely. My lifetime purpose is to help others have a better quality of life! Check!
Do things you enjoy! I love speaking and consulting with audiences, dancing, walking and socializing! Check!
Exercise! Either I walk four miles a day or go country and swing dancing every day. Check!
Practice "5-Minutes of Quiet Time" daily. This is a daily practice and it provides many feel-good moments. Check!
Eat healthy and keep your weight down! Those NutriBullet smoothies with nuts, greens, veggies and fruits really help! Check!
A study said 80% of people with longevity stop eating 30 minutes before they feel full. Check!
Put loved ones first. Check!
Add more friends! Check!
Belong to the right tribe, and surround yourself with the best people. Check!

A close friend who knows me well made me a birthday card that showed a picture of a waving and smiling woman riding a huge old-fashion telephone hand receiver! Above the picture was written, "Age is just a number…and mine is unlisted. Paint the Town Red.” On the other side of the card was a quote by Roald Dahl. “If you have good thoughts they will shine out of your face like sunbeams and you will always look lovely."

Enjoy your journey as you experience the milestones and crossroads of your life too!


“If you believe you can, and believe it strongly enough, you will be amazed at what you can do."
~ Nido R. Qubein

“People who soar are those who refuse to sit back and wish things would change.”
~ Charles Swindoll


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408 445-1590


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JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

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Reprinted with permission from JJ's Tips, a monthly internet newsletter.
JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2015
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