Tips From JJ (May '16) Motivate & Support

When challenges occur out of the blue, that’s when you reach out for support from those you know will help and make your situation seem better.

Sometimes you’re the support, and you help by listening and calming their fears of the unknown. Other times you step in to resolve the problem if you can.

Troubles are part of life. Work and home problems can seem monumental to the person having them. An outsider hearing about them can be instrumental in helping to create a better perspective. They can then motivate toward a positive action to resolve the problem.

I’ve used many quotes in my customer service speaking and training programs over the years. This one resonated with me and I work to remember it when I’m dealing with my own challenges or helping someone else with theirs.


A trouble is like a pebble.

Hold it too close to your eye and it fills the whole world and puts everything out of focus.

Hold it at a proper distance and it can be examined and properly classified.

Throw it at your feet and it can be seen in its true setting, just one more tiny bump on the pathway of life.

~ Author Unknown

In the broad scheme of things and looking back years from now, how big is the challenge? Sometimes helping others put the situation in perspective is all the motivation they need to cope with it. Other times you need to hold their hand through it and be there to add suggestions and encouragement.

Challenges of too much work to do in the allotted time, feeling tired and low energy from allergies, beating yourself up over poor golf performance, and so on are minor in the big scheme. They’re also challenges that can be solution-oriented with the right motivation to get help.

You can be motivating and supportive even in a chance encounter as a customer or as the company representative from your business. The way you treat a person, with respect and love, can make their day better regardless of their challenges.

Life and career-changing challenges are the hardest, and people facing them need your support and motivation the most. Be there to listen, and use your talent, knowledge and experience to help them through it. Be thankful you're someone they feel they can count on during their challenging journey.

Be a support and motivator to others, and when you need help, and we all do, they’ll be there for you too!

Use the Trouble quote to motivate yourself and provide a better perspective when it’s needed.


"All that is really worth the doing, is what we do for others."
- Lewis Carroll

"We do not have to become heroes overnight. Just a step at a time, meeting
each thing that comes up, discovering we have the strength to stare it
- Eleanor Roosevelt

"Celebrate what you've accomplished, but also raise the bar a little
higher each time you succeed."
- Mia Hamm


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Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)


JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

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JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2016
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