Tips From JJ (Aug '16) Positive Expectations?

(Today is my birthday so I’m sending you a gift of inspiration!)

1. Positive Expectations
2. JJ's Favorite Quotes
3. Tele-Coaching & Tele-Mentoring

Use the following tips as training tools. Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


Do you expect projects to go well or do you worry about things going wrong and becoming a struggle?


Your mind is so powerful that dwelling on what has or will go wrong will only bring more of the same. If you reverse your thinking, you’ll be more aware of opportunities to make your projects go well. Whether it’s a work project or a home one, how you think about it will make a difference.

Your optimism will open possibility thinking and attract what you need. When your mind expects positive things to happen, you look for ways to support what you think and believe.

When I find myself thinking about the worst that could happen I immediately change my thoughts to how everything will work out perfectly.

That is what I did yesterday! I was on the way to get my hair trimmed by a new hair stylist. She had cut my hair too short the last time. Since I had an unexpected lunch date following the hair appointment, I was also concerned about being late for lunch with this important client.

Driving to the appointment I felt anxious about the outcome, so I quickly changed my expectations. I told myself I would love my new haircut and would have plenty of time to get to the lunch appointment on time. That’s exactly what happened! And,I was also more relaxed instead of stressed!

Here's a quote from the Expect Things to Go Well article in the August Bottom Line PERSONAL. “It turns out there’s evidence to support my expect-the-best strategy. Researchers have confirmed that people are more interested in interacting with optimists than with pessimists, says University of Kentucky psychology professor Suzanne Segerstrom, PhD, author of Breaking Murphy’s Law: How Optimists Get What They Want from Life—and Pessimists Can, Too. Interacting with positive people is just more enjoyable.”

Expecting positive results has other benefits besides reducing your stress. It helps you get what you want more quickly. This attitude makes you more persistent long after the pessimist has thrown in the towel! From that persistence comes new ideas for successful projects!

Listen to your thoughts and what you say to yourself and others. Do you sound optimistic or pessimistic? If pessimistic, change your expectations and watch what happens!


"Our life is what our thoughts make it."
~ Marcus Aurelius


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Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)


JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

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Reprinted with permission from JJ's Tips, a monthly internet newsletter.
JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2016
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