JJ's (April 2017) Tips in this issue:

1. Dealing With Disappointments!
2. JJ's Favorite Quotes
3. Tele-Coaching & Tele-Mentoring


Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


What is disappointing you in your work or life right now? How is it affecting you?


“Disappointment is just the action of your brain readjusting itself to reality after discovering things were not the way you thought they were."

This quote appeared on my Facebook feed this morning and my reply to the friend made me realize that you might like to hear my response too. Without knowing what had happened in my friend's life that made her post the quote, this was my response:

"Well said... about the contrasts we experience in life... as we gain clarity....to see what we really want...in everything! Then we start aiming higher again. It's a process we go through all of our lives! It's okay and it will get better… if we think it will, but it may play out in a different way than we think! And many times, it's even better!”

No one likes disappointments but they are often good wake up calls that make us pay attention to particular situations that are happening around us. They keep us on our toes, so to speak.

Whatever disappointments you’ve had or are having are opportunities for growth! Use the lessons learned and set new expectations. And don’t be afraid of being disappointed again! Visualize the outcome, and be willing to adjust as needed. Once you have true clarity on what you want, you have a better chance of making it happen without disappointment.

My latest disappointment was realizing my beautiful Acura TL car would need a makeover on the driver’s side after a hit and run accident on the freeway. It was shocking and disappointing to realize that the driver had fled the scene. Later my husband and I felt so fortunate that we had not lost control of the car at the time, or been injured. It made us feel more thankful than ever! It also reminded us to be even more aware of other cars traveling at high speeds around us.

Yes, disappointment is just the brain readjusting to reality after discovering things are different than you thought they were! It’s part of life and your growth. It also makes you enjoy the good times even more! Life is good!


"Live as if you were to die tomorrow. Learn as if you were to live forever."
~ Mahatma Gandhi


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* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

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408 445-1590


Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)



JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:


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Reprinted with permission from JJ's Tips, a monthly internet newsletter.
JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2017
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