JJ's (June 2018) Tips in this issue:

1. Needing A Do Over?
2. JJ's Favorite Quotes
3. Tele-Coaching & Tele-Mentoring

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit
your own situation question to be answered in an upcoming newsletter.


Where would you like a do over? Maybe yesterday didn’t go as well as you wanted and you would like to rewind the clock to redo the day or event.


Even with good intentions, sometimes what you thought was going to work well just didn’t! Put yourself in a safe and neutral thinking area, and don’t beat yourself up for falling short of your expectations.

When you talk to yourself (self talk) about the situation, talk with due respect and compassion. Hopefully that’s what you give others when things go sideways.

Rethink what went wrong and how you could have handled it differently. Visualize how you thought it would go and where the pivotal point was. Learn from the experience. Then the next time you’re in a similar situation you'll have the tools to use for a better outcome.

Cleaning up after yourself should also be part of your inner dialogue. How do you make amends to others or yourself to make the situation better? Do you need to apologize, write a note, call, rework it or change your process to get better results? Sometimes a bad day or decision leads you to something else to consider.

If others are involved, and usually they are, find a way to clear the air as soon as possible. Otherwise, tension will remain and interactions can become even more stressful and strained.

Use your imagination! Be accessible! Put yourself in others’ shoes and you’ll feel what is needed.

Show appreciation for what went right and what was learned in the process.

Allison Clarke Consulting suggests in their making relationships extraordinary, ACC’S Tuesday TIPS!, that a pat on the back or words of encouragement assures others they’re making a difference. This is true even when something goes wrong.

Clarke also suggests investing in dry erase markers and sidewalk chalk for writing on mirrors, signs and sidewalks. She said, “While it might sound childish, you will find it’s a BLAST to be both the sender and the receiver of this colorful form of appreciation.”

People magazine wrote (July 2018) about Faith Hill and Tim McGraw, country’s longest-reigning power couple. The article said Hill used lipstick to write “yes” on McGraw’s dressing room mirror after he proposed to her just before going on stage in 1996.

The dry eraser would probably have been less messy, but not nearly as romantic.

Follow these tips and you’ll find you have fewer times when you need a do over! This should lead to smiles and a more relaxing environment where everybody wins!


"When you dance, your purpose is not to get to a certain place on the floor. It’s to enjoy each step along the way."

~ Wayne Dyer 1940-2015


DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

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408 445-1590


Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)



JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:


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Reprinted with permission from JJ's Tips, a monthly internet newsletter.
JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2018
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