JJ's (July 2018) Tips in this issue:

1. Ever Walked on Hot Coals Barefooted?
2. JJ's Favorite Quotes
3. Tele-Coaching & Tele-Mentoring

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


Have you ever had the opportunity to walk barefooted on red hot coals ? Why would you do it or want to do this?


Some years ago I was attending an NLP weekend in Los Angeles, California. The NLP stands for neurolinguistic programming, which is a system of alternative therapy intended to educate people in self-awareness and effective communication, and to model and change their patterns of mental and emotional behavior.

I found it fascinating and from the beginning, the promoters told us we would all have the opportunity to walk barefooted on red hot coals if we chose to do so at the end of the training.

From the beginning I told people in my group that I wasn’t planning to walk on the coals because as a traveling speaker and consultant I couldn’t afford to damage my feet.

At the end of the second day, the instructor paired us up with another person standing about 10 feet away. We were to practice saying out loud, “I see snow! I see snow!” over and over as we looked up to the sky and walked to the other person. We were told that this was to prepare us for walking on the hot coals.

The instructor kept showing us a video of the parking lot's hot coals they were preparing for us. It was getting dusk and the coals were beginning to get bright RED!

We did the practice and laughing had fun with it, but I was NOT going to walk on the coals!

All of a sudden, the instructors said, it’s time to walk on the coals! They led the group out through the hotel kitchen to the parking lot. Since I had decided I wouldn't do it, I’d left my pantyhose on under my pants. Suddenly, I ran to the restroom and stripped off the pantyhose, pulled my pants back on and ran barefooted out the kitchen to the parking lot!

To my amazement, half of the group had already walked on the coals and were fine, and the others were standing in line to walk too!

I was shocked at what I saw! Then I decided I could do it too!

When it was my turn, an instructor stood on each side of me pressing downward on the tops of my shoulders as I looked up to the sky, and said over and over, “I see snow! I see snow!” Another person was running water from a hose over my feet. Suddenly everyone said, “go!,” and I walked barefooted on 10 feet of red hot coals.

At the end of the walk another person ran water from a hose over my feet again. Not even one red spot appeared on my feet! There was just a little gray ash that was washed away with the water!

I was elated! All it took was trust and the vision that I could do it! It was truly a mind-over-matter process I couldn’t believe at first. Of course, the instructors had taught us how to do it for two days, and they knew we could do it. We trusted them, and that their process would keep us safe.

Whatever your goals are, keep the vision, and trust that you will find a way to make them a reality! Don’t doubt yourself, and instead, enjoy the journey along the way! You may find detours and the end result is different or even better than you envisioned!

Your mind is powerful! Hang onto your vision, and trust it will happen!


Tell me and I forget. Teach me and I remember. Involve me and I learn.
—Benjamin Franklin


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JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

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Reprinted with permission from JJ's Tips, a monthly internet newsletter.
JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2018
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