JJ's (Nov 2018) Tips in this issue:

1. Thankful Now?
2. JJ’s Favorite Quotes
3. Tele-Coaching, Mentoring, Training

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


When everything seems to be going wrong around you and in the world, what do you do? How do you bring back your feel good, all-is-well feeling?


My husband and I spent twelve days on a fun road trip through California and Arizona this month, and during that time devastating fires broke out at both ends of California, and people were shot in a senseless rampage in another country dance place!

Luckily, we live more in the middle of California between the fires, and we weren’t country dancing there that night, but some of our dance friends had been earlier in the evening.

All this has hit pretty close to home for us. We smell and see the smoke in San Jose from the ongoing fires, and we know people who have lost their homes and family members. The newspapers and the news are full of these tragedies.

We all need to know what is going on around us but there is a point that we need to get back to feeling that all is well again. How do we do that?

Now is the most important time to do what we can to help! Prayers, donations and physical and mental help are needed for the survivors.

Then be thankful for what is going right for us. We have jobs, homes, cars, families and most of all, our lives and health to keep living in this great country we call home! We need to look around and count our blessings! Thanksgiving is needed this year more than ever!

Dwell on being thankful and compassionate at the same time. Turn off the news and don’t read every detail about how bad things are. Look for ways to bring your spirits up and truly be thankful. Watch a feel-good movie, spend time with those you love and hold them close. Look for reasons to smile and be happy in your skin.

From California, we wish you a very Happy Thanksgiving!


“It’s not what happens to you, it’s how you deal with it that matters!"

“Be kind and loving to yourself and others, and be thankful for what you have!"


DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now
408 445-1590


Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)



JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:


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Reprinted with permission from JJ's Tips, a monthly internet newsletter.
JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2018
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