JJ's (Aug ‘19) Tips in this issue:

1. Breaking Undesirable Habits
2. JJ's Favorite Quotes
3. Tele-Coaching & Tele-Mentoring

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


Have you tried to break an undesirable habit lately? What were your results?


Everyone has many habits that have been formed since childhood. Some are good and some are not so good. Some days a few of those habits get in the way of our desired results. They show up at work and home situations alike. When this happens we try to break the habit we dislike. It may work for a while and then we find the old habit trying to come back.

That is your subconscious mind pulling you back to your automatic and habitual way of thinking and doing. Habits can be broken and reprogrammed with perseverance!

In my consulting business I evaluate the environment of companies with one-on-one confidential interviews. A common complaint of those interviewed has to do with communication with bosses and peers.

Example: A co-worker makes snide and sarcastic remarks about how another teammate does their work and how they speak about things. Those comments come across as critical and self-righteous which makes the person feel disrespected, judged and undervalued. It’s their way or no way!

The person making the comments has developed this habit in the past for some reason, but it isn’t serving him on the team now! He needs to think before he speaks, and start caring about his co-worker’s feeling before communicating with them. This person is often a loner type who has become self sufficient on his own and isn’t fully aware of other’s feelings. He has pushed them away with his comments.

Managers can help him break the habit and learn diplomacy with his co-workers. Here are some tips:

Audio books have been my favorite way of learning as I walk three to four miles a day or drive my car. One of my favorite books that has provided a great number of ways to change habits is, Breaking the Habit of Being Yourself, by Dr. Joe Dispenza.

It deals with how habits are formed and how to break them. And it teaches you how to replace them with better habits.

To start, notice what you’re thinking. Are they negative or positive thoughts? What’s the trend? Then notice how you feel thinking those thoughts. Do you feel good or do you feel unsettled, angry, depressed or just neutral. The way you feel is coming from your thoughts. Change your thoughts and you can immediately change the way you feel.

Notice how your daily thoughts change your feelings all day long!

The ultimate goal is to think and feel good at the same time. You might write what you’re thinking and saying, and then record how you’re feeling at those times. You’ll begin to see the pattern.

Often you’re not aware that you’re thinking about what you don’t want most of the time. That thinking only brings you more of what you don’t want.

If you want to change any habit, use this Pivot Exercise:

Ask yourself, What do I want? Why do I want it? How will I feel when I get it?

This is the start to changing your thinking and visualizing the results you want. Check how you feel when you do this! It points you in the right direction.

Don’t wait for drama and trauma to come to make you change anyway. Change on your terms and practice the new habit each day.

Connect the new habit with something else you do automatically. Keep it up for twenty one to thirty day and your new habit will take hold.

This is an over simplification of how to change a habit, but it works.

My clients and I have had wonderful results using these tips and if you want a better quality of life, read Breaking the Habit of Being Yourself!


"Formulate and stamp indelibly on your mind a mental picture of yourself as succeeding. Hold this picture tenaciously. Never permit it to fade. Your mind will seek to develop the picture…Do not build up obstacles in your imagination."
~ Norman Vincent Peale


DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now
408 445-1590


Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)



JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:


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Reprinted with permission from JJ's Tips, a monthly internet newsletter.
JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2019
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