JJ's (Jan 2020) Tips in this issue:

1. Renew Yourself!
2. JJ's Favorite Quotes
3. Tele-Coaching & Tele-Mentoring

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


Anytime of the year is a good time for renewal, but the beginning of anything, like a new year, is the best time! How are you going to renew yourself, your family, your friends, your job, your customers in 2020?


What stood out when you read the Situation Question? Pick one and get started on renewing yourself for a better quality of life and/or work!

Start by taking the best of a situation and making it better, whether it's personal or professional. You are not alone, everyone has old tapes running in their heads about their past experiences, good and bad. These tapes are just past history and yet, they color how you see life happening around you.

In the last week two of my clients expressed situations from their past that are holding them back now. One person has been having anxiety attacks that are a delayed reaction from a death of someone close to her in the past. She wasn’t able to cry and express her emotions then as others told her to "buck up" at the time. To renew her health and well being, she needs to redo the tapes in her head and replace them with the healthy person she would like to be. Letting go and getting rid of the clutter isn’t easy but it is doable!

Another told me he had not been seriously involved with a woman for many years, and every time he had become close, he bailed. He said his parents bailed on each other and him. Now he’s afraid of doing the same thing so he stays single and has become overweight too.

Both expressed a strong desire to renew themselves and get past this old programming! Both have been or are seeing professionals to help them. The awareness of how their past history is getting in their way will help them find the healthy renewal they desire.

Other clients who are dealing with work past history getting in their way also want renewal! If you’ve ever heard anyone say, “We’ve always done it this way!” you’re hearing resistance to change and the possibility of renewal. Innovative thinking and openness to change are necessary to start the renewal process.

The old way of motivating your clients to buy from you may have worked in the past but may be outdated now. What aren’t you doing to motivate them? What do they need and want that you aren’t supplying? Why not? What else? Can you give them what they want or need? If you can, when can you start?

What do you need to make change happen in yourself and others? What’s holding you back? What excites you and makes you feel you’re making progress or becoming a change agent for others?

Look inward and see your own assets and liabilities and start eliminating the liabilities that are holding you back!

Clear the clutter (past history) to get focused and renewed today! Start a plan now for your own renewal! Get excited about the new you and override what you can’t change right away. Then don’t dwell on it.

Accept those stumbling blocks as temporary and look for things you can change now! You’ll be healthier and happier if you do! They're stepping stones to get you to your goals.

Look into all possibilities and override negative feeling and situations!

What work innovations have you not implemented but could have? Why not?

Have the courage to reach out for what you want! Push fear of the unknown aside and visualize the desired outcome. Start with the end in mind! That will ignite the renewal process. It's your first stepping stone.

Renewal is making a new beginning, a new you, a new message to others! Your renewal will pave the way to super possibilities in all areas of your life!

Let me know if I can be helpful in any way!


“Success doesn’t come to you; you must go to it. The trail is well traveled. If you want to walk it, you can."

~ Nido R. Qubein

“All endings are also beginnings; we just don’t know it at the time.”

~ Mitch Alborn


DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now
408 445-1590


Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)



JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:


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Reprinted with permission from JJ's Tips, a monthly internet newsletter.
JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2020
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