JJ's (June 2020) Tips in this issue:

1. Looking Back & Ahead--Zoom Webinar With Legendary Influencers for Help Desks & Contact Centers
2. JJ's Favorite Quotes
3. Tele-Coaching & Tele-Mentoring

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


Would you like to hear Legendary Influencer’s insights into the Transformation of Service Desks, Help Desks and Contact Centers into the Future State? Here’s your invitation to attend this free webinar (that JJ is participating in) from the host, Ivy Meadors of High Tech High Touch Solutions, Inc.


Service Desk, Help Desk and Contact Center professionals

You will want to be on this call. Hear leaders share their insights from the past into the future, including the Digital Transformation in the AI Era for Service Desks and Help Desks.

This will be a once in your lifetime opportunity to hear a little history, and lots of insights and inspirational ideas from these particular Service Desks and Help Desks industry “Thought Leaders” LIVE together.

There is nothing being sold and no "special deal" at the end. Just education and fun.

Date: July 8th, 2020
Time: 10:30 - 12:30
V-Call: Register to receive call-in details.
REGISTER TODAY - https://bit.ly/37TdmXg

On this fun and educational V-call you will hear from:

Malcolm Fry - Respected industry Leader
David Ratcliffe - ITIL Leader
Brenda Iniguez - Expert digital transformation to AI
Pete McGarahan - Forward thinking Leader and expert in knowledge management
Bill Price - Global Leader (over 90 countries) in contact centers and author of "The Best Service is No Service" and "Your Customer Rules"
Patrick Bultema - Thought Leader and the honorary guiding force of the service and support industry
Kurt Johnson -Seasoned leader for strategic growth initiatives
JJ Lauderbaugh - Customer Service Management and author of “Customer Service Management in a Telemarketing Environment”
Ivy Meadors - Most things help desk or contact center

Only the speakers will be seen on the Zoom V-Call. There will be a chat option. We will try to answer questions or respond to comments from the chats, time permitting.

Any questions, email me at ivy@hthts.com, send a LinkedIn message to me, or call our office 425-398-9292.

We look forward to having you join us "virtually" on this V-Call,

Ivy Meadors (host)

High Tech High Touch Solutions, Inc

REGISTER TODAY - https://bit.ly/37TdmXg


“Change doesn’t take COURAGE, it takes CLARITY.” - Sam Horn


DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

Call for your FREE CONSULTATION now
408 445-1590


Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)



JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:


Copyright and Reprints:

Reprint permission is granted when the following credit appears:

Reprinted with permission from JJ's Tips, a monthly Internet newsletter.
JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2020
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