JJ's (Aug 2020) Tips in this issue:

1. WOW! Changes?

2. JJ's Favorite Quotes

3. Tele-Coaching & Tele-Mentoring

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


How many big changes have you experienced in the last six months, last month or even in the last week or days? How are these affecting you at work and in your home?


I’m writing this newsletter in my home office in San Jose, California with fires raging out of control on both sides of our area. Thankfully, the fires are far enough away that we have not had to be evacuated, but many friends in nearby areas have.

Talk about a WOW week and days, this has been one for Californians! In the middle of the current pandemic of sheltering in place, working from home and home schooling starting again, we have had days of unusually HOT, over one-hundred degrees weather.

Since many don’t have air conditioning here, they were finally asleep, and suddenly they were startled awake in the middle of the night by a loud noise. When I heard it, I thought people upstairs were moving heavy furniture across the floor. Then I realized that I was home in my one-story house and not in a hotel.

It was a WOW thunderstorm with lightning! Fires immediately flared up all over the state! Without enough firemen to distinguish them, and high temperatures and winds, the fires are raging on, day after day!

There are many other WOW changes that are being experienced here and around the world now too. It can be hard to keep positive and grounded with all these unexpected happenings.

As devastating as losing your livelihood, your home, your loved ones or your own life is, usually, this too will pass, and you’ll eventually find a new normalcy.

When WOW changes happen, remember, it’s not what happens to you, it’s how you deal with it that matters!

Change is constantly happening! Sometimes you realize it and other times you think things are staying the same, but they’re not. Your body is in constant flux as it ages. Homes and jobs need to be maintained as they change.

Remember, if you don’t make changes when changes are due, you’ll bring in drama and trauma to make those changes anyway!

What have you learned in dealing with all these WOW changes? Perhaps it’s making a list of what to take in case of an emergency. It could be learning how to take care of yourself when everything seems overwhelming and out of control.

Most of all, feel grateful for the people in your life who are here to support you! Be grateful for what you do have! And even with political and racial issues swirling around you, remember how fortunate you are to be living in the United States of America!


"You become what you think about."

~ Napoleon Hill, Success Through a Positive Mental Attitude


DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

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408 445-1590


Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)



JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:


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Reprinted with permission from JJ's Tips, a monthly internet newsletter.
JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2020
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