JJ's (Oct 2020) Tips in this issue:

1. Reducing Stress & Anxiety
2. JJ's Favorite Quotes
3. Tele-Coaching & Tele-Mentoring

Use the following tips as training tools.

Present this situation to your group and brainstorm solutions together, or submit your own situation question to be answered in an upcoming newsletter.


How are you coping with the extra stressors the pandemic and its fallout has added to your life this year? How are you reducing the additional stress of isolation, home schooling, masks wearing, and fear of illness during this chaotic election year?


It’s been a lot to deal with on top of your usual stresses! Excessive stress for prolonged lengths of time can affect both behavior and health. So to stay healthy, happy and productive through whatever else comes in this year, here are some proven anxiety stress reducers.

Look for ways to get unplugged. Plan for free time away from your daily grind. A change of scenery can do wonders for your mind and body. Even a ten-minute walk outside can help you relax and change your attitude about the current challenges.

Reason with yourself. Refuse to turn everything into the next catastrophe! This only tightens the feelings of anxiety. Instead, tell yourself it’s just another bump in the road and you’ll soon be over it. Look for signs that there is a light at the end of the tunnel.

Avoid stress overload. Take a few minutes and write down all the things that are stressing you. Then tear up the paper and throw it away. You’ve released them for the time being.

Breathe deeply to relax. It slowly maximizes the flow of oxygen into the blood and promotes relaxation. Taking five minutes of quiet time for yourself throughout the day can make a huge difference.

Relax with music, reading or soothing scents. Think back to what has relaxed you in the past and make time to reintroduce them. Or add something new that others are doing.

Exercise for a sense of well-being. Walking is one of the greatest ways to relax. It’s my favorite way to exercise while listening to audio books. Walking, hiking and running also get you out in nature and they provide a much-needed change of scenery. They also put you in contact with others who can be great distractions.

Eat healthy foods regularly. Eating balanced meals and reducing junk food will increase your energy and lower stress by keeping your blood sugar level balanced.

Get enough sleep. Everyone knows when they have had a great night’s sleep. They feel energized, alert and refreshed. It’s also the time your body needs to repair itself from the stress.

Keep in contact with others. Your social network of colleagues, family and friends are essential during stressful times. Reach out often on a regular basis even if it needs to be different than usual. They need it as much as you do during stressful times. Also, helping others gives you a sense of purpose and reduces stress too!


You gain strength, courage and confidence by every experience in which you really stop to look fear in the face. You are able to say to yourself, "I lived through this horror. I can take the next thing that comes along." . . . You must do the thing you think you cannot do.

~ Eleanor Roosevelt


DO YOU WANT TO IMPROVE in an area? Service? Sales?

* Motivation and growth of your people?
* Dealing with irate internal or external customers?
* Leading and Coaching your staff?

TRY our one-on-one Tele-Mentoring (phone coaching service) that is available to business owners, executives, managers, supervisors and staff members.

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408 445-1590


Have you had an Evaluation of Your Environment lately so you could receive suggestions on improving it? (It's like the doctor's check up, you often don't know you need it, until after you've had it.)



JJ Lauderbaugh, CMC
1716 Husted Ave.
San Jose, CA 95124
Phone 408 445-1590

JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance.

She's an international speaker, trainer, facilitator and certified management consultant (CMC) on customer service management, specializing in performance improvement, call centers, up/cross selling and outbound calling.

For training resources, free articles, tips and streaming video, go to our web site at:


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Reprinted with permission from JJ's Tips, a monthly internet newsletter.
JJ Lauderbaugh, CMC, JJ Lauderbaugh & Associates, 2020
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