Your most important customer is the one you have in front of you right now.

Lauderbaugh & Associates 

JJ's Clients

Partial Client List

Superior Coffee & Foods
Computer Supply Expo
Chinaberry Books
Milliken and Co.
Home Shopping Network
GTE Supply
Kentucky Fried Chicken
Fairmont Hotel
Blue Cross-Blue Shield of Virginia
Blue Cross-Blue Shield of Iowa
MCO Healthcare
Metropolitan Life Insurance
Avnet Computer -- Canada
Texas Instruments
Compaq Computers
Hewlett-Packard Company
Silicon Graphics
    Computer Systems
TeleSolutions -- Canada
Telemarketing Business
Incoming Call Center
Help Desk Institute
National Catalog Operations Forum
Inc Magazine
    Customer Service Conference
Argus Communications
Institute Australia
Gas Tech
Pritchett & Hall
Avalon Bay Communities
Garnet Hill
Central Intelligence Agency
Ethel M. Chocolates
U.S. Bank
Valley BankService
J.C. Penney
Sterling Plumbing
Y.M.C.A. - Visalia
Central California Women's Conference
International Health Racquet &
    Sportsclub Association
National Office Products
National Office Machine Dealers
Building Owners and Managers
National Service Managers
International Association Field
    Service Managers
Credit Union Leagues
National Grocers Association
National Association of
    Catering Executives
International Chain Salon Association
Hawaii Volcanoes National Park
Harte-Hanks Communications Inc.
Taco Bell
Weaver Leather
M.L. Zulzke, Inc. - Brazil
Varig Airlines - Brazil
ZD Net
Intermedia Communications
Paciolan Systems
LGC Wireless
Johnson Controls

Rave Reviews

"The success stories continue to come in from our branches how the seminar strengthened relationships with our customers, provided new insight to call center management and most importantly positioned MCI to gain new revenue opportunities from many of our customers and new prospects. We estimate that our seminars addressed in excess of $10 million in revenue opportunities. We were proud to have had you associated with this program and look forward to future endeavors."
David Ford
Director, AE Programs
MCI Telecommunications

"I wish to personally, and on behalf of Valley BankService Corporation, thank you for your professional, knowledgeable and insightful training that continues to inspire us to new heights. Prior to your training, 350 - 400 sales a month were normal. In the first two weeks alone following training, 360 sales were written. During the next 30 days, 986 were generated by Teleservicing professionals. Everyone set their own sales goals and are predicting that an excess of 1,800 sales a month will be reached in first quarter. Allow me this opportunity to thank you, J.J., and to say it has been an absolute pleasure working with you as well as a personal learning experience."
Sherri L. Callahan
Teleservicing Manager
Valley BankService Corporation

"I'm writing to thank you for the effect your training has had on our customer relations team. The two days you spent with our small group has changed the way we deal with our customers from order-taking to relationship-building. Our people show new enthusiasm and creativity in their work, and a new sense of power over their interactions with our customers. And they are upselling every day -- the whole Company thanks you for it. My best wishes for your continued success."
Tom Rollins,
The Teaching Company

"I wanted to thank you for the great job you did for us at the first ever Inc. magazine "Growing Your Service Company" conference. The session you presented, "Empowering Your Front Line People", was very well received by the participants. I appreciate all the hard work you have put into this event and judging by the evaluations, it certainly looks like it was worth it."
Craig Lis
Conference Producer
Inc. Magazine

"As you know, I have referred you to several of my business associates who are looking for specialized training for their call centers. Your years of experience coupled with your motivational and enthusiastic training techniques make for a dynamic presentation."
Cynthia L. Bicket
Director of Office Fulfillment
Russell & Miller, Inc.

"You had a very obvious impact on our front line people as well as our managers and I continue to see evidence of the motivation and enthusiasm that you generated almost every day. I see associates more willing to become involved and participate in making continuous improvement and I see associates more willing to accept new ideas and make implementation of those ideas successful. Thanks again for all you have done for us."
Larry C. West
Manager, Customer Service
Milliken Contract

"The many hours I spent listening to your ideas and techniques for change proved to be effective to me, both personally and professionally. There is a definite positive atmosphere here, generated by the staff as well as myself. A new level and method of communication has been put into practice by all. I find myself reacting and responding differently to my staff as well as the members. Thank you for your insight and knowledge."
Hazel Gitlitz

"The attendees loved your seminars. The comments were all very favorable and you did a wonderful job. Thank you again for your part in making the 1997 Computer Supplies Expo a huge success!"
Kelly Russell
Computer Supplies Expo

For additional information E-mail:
Lauderbaugh & Associates

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